Stephen Eloji
Murfreesboro,TN
Summary
Motivated IT professional with a strong background in data analysis, network security, and IT support. Pursuing a degree in Information Technology while advancing cybersecurity skills. Skilled in system upgrades, technical troubleshooting, and operational efficiency. Proficient in Python, SQL, and Tableau for data visualization, using data insights to inform business decisions. Collaborative and solutions-oriented, focused on applying technology to solve complex challenges and enhance system performance. Passionate about driving innovation and supporting organizational success.
Overview
3
3
years of professional experience
Work History
IT Field Technician
ASUIV Technologies LLC
Murfreesboro, TN
07.2022 - Current
- Spearheaded system upgrades, enhancing the speed and performance of laptops and desktops, leading to a 20% increase in user satisfaction
- Delivered expert troubleshooting services, resolving complex hardware and software issues with a 95% success rate on first contact
- Proficient in network protocols DHCP, DNS and SMPT
- Installed software, modified and repaired hardware and resolved technical issues
- Conducted in-depth research to resolve customer concerns, demonstrating a commitment to continuous learning and technology application
- Kept up-to-date with emerging technologies, ensuring company solutions remain competitive and cutting-edge
SQL & Python Trainee
The Global Tech Experience
01.2024 - 04.2024
- Engineered advanced SQL queries to mine, analyze, and transform data, providing actionable insights that led to improved business operations for multiple global clients
- Created compelling data visualizations using Tableau and Jupyter Notebook, turning raw data into narratives that supported informed decision-making across departments
- Collaborated with cross-functional, international teams to deliver high-impact projects, demonstrating leadership in data analytics and strategic thinking
- Applied data science techniques such as exploratory data analysis and statistical modeling to solve complex business problems
- Conducted data analysis and visualization of website data for grammy.com (by the Recording Academy)
- Communicated data-driven recommendations based on an understanding of metrics and business goals
Desk Assistant
Campus Housing, MTSU
Murfreesboro, TN
12.2023 - 04.2024
- Oversaw front desk operations, executing administrative tasks and promptly resolving resident issues
- Enhanced community engagement by promoting events and managing communication materials
- Enforced security protocols by monitoring entry points and verifying residents IDs
Food Service Worker
Aramark
Murfreesboro, TN
03.2022 - 02.2023
- Directed front-of-house operations, ensuring seamless food service delivery and strict adherence to safety regulations
- Executed customer transactions and maintained accurate records of supplies for efficient operations
Education
Bachelor of science - Professional Studies – Information Technology
Middle Tennessee State University
Murfreesboro, TNSkills
- IT Support Services
- SQL Querying & Database Management
- Critical Thinking
- Detail Oriented & Adaptable
- Network security & Risk Assessment
- Data Analysis & Visualization
- Experienced with Microsoft Office Suite
- Skilled in Operating System Environments: Linux, Windows, Mac OS
- Strong Communicator
- Analytical & Resourceful
Awards
The Global Tech Experience- Coding for Data,
Middle Tennessee State University 2024
References
References available upon request.
Timeline
SQL & Python Trainee
The Global Tech Experience
01.2024 - 04.2024
Desk Assistant
Campus Housing, MTSU
12.2023 - 04.2024
IT Field Technician
ASUIV Technologies LLC
07.2022 - Current
Food Service Worker
Aramark
03.2022 - 02.2023
Bachelor of science - Professional Studies – Information Technology
Middle Tennessee State University
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