Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Kiger

Summary

Dedicated and results-driven Accessory Sales Associate with 4 years of experience in an automotive dealership environment. Exceeded monthly sales targets by converting 85% of New/Used sales customers. Proven track record of exceeding sales targets by effectively engaging with customers, identifying their needs, and fulfilling the customer's outlook on adding accessories/parts. I am skilled in product knowledge, upselling, and delivering exceptional customer service to ensure satisfaction and build long-term relationships. I've found great fulfillment in assisting customers with their accessory/tech needs while also benefiting from the support and guidance of my colleagues. My experience at the dealership provided an excellent chance to gain insights into sales techniques, collaborative teamwork, and delivering top-notch customer service.

Overview

6
6
years of professional experience

Work History

Delivery Cordnator, and Accessories Specialist

Kline Volvo
Maplewood, MN
11.2020 - 05.2024
  • Helped customers decide on what Accessories/Parts they wanted to add to their New/Used vehicle.
  • Scheduled and coordinated customer service appointments.
  • Established strong lines of communication with Managers, Service/Parts Department, Sales, and Customers.
  • Logged all customer information in Google Sheets, including customer names, purchased accessories, car information, and prices.
  • Filled in for sales during busy periods, successfully selling cars and providing assistance.
  • Followed up with customers to identify potential enhancements to their experience, addressing unexpressed queries and offering suggestions for vehicle protection through accessory additions.
  • Developed strong relationships with customers and colleagues.
  • Successfully met self-set targets regularly.
  • Collaborated with colleagues to ensure a cohesive team environment and high levels of
    customer satisfaction.

Cashier

Highland Service
St. Paul , MN
06.2018 - 08.2020
  • Handled customer complaints
  • Performed cash drawer counts at the beginning and end of shifts
  • Promoted special offers and loyalty programs
  • Monitor inventory levels and notify the manager of low stick or discrepancies
  • Keep the store clean and organized
  • follow safety procedures and protocols to endure a safe working environment
  • Maintaining accurate records of transactions and sales
  • Assist in training new employees when needed

Education

High School Diploma -

East Ridge High School
Woodbury, MN
06-2020

Skills

  • Professional Demeanor
  • Sales Strategy Development
  • Closing Techniques
  • Customer Relationship Building
  • Customer Service
  • Process Improvement
  • Product and Service Knowledge
  • Negotiation Tactics
  • Creativity

Timeline

Delivery Cordnator, and Accessories Specialist

Kline Volvo
11.2020 - 05.2024

Cashier

Highland Service
06.2018 - 08.2020

High School Diploma -

East Ridge High School
Colby Kiger