Summary
Overview
Work History
Education
Skills
References
Timeline
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Kathleen Gonzalez

Eustace,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Delivery Specialist

Orilleys Auto Parts
Canton, TX
11.2023 - Current
  • Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
  • Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
  • Ensured compliance with applicable laws and regulations related to transportation and logistics.
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Processed shipment documents neatly and efficiently for each load.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Delivery Driver

DoorDash
Dallas, TX
03.2023 - Current
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Notified customers of delays to decrease calls to support.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Barista

Starbucks
Arlington, TX
09.2022 - 05.2025
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ground beans for espresso shots according to individual customer specifications.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Adhered to health department regulations concerning sanitation standards.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.

Chauffeur

Uber
Dallas, TN
02.2015 - 03.2023
  • Assisted passengers with loading and unloading luggage into and from the vehicle.
  • Assisted elderly or disabled passengers requiring special attention throughout their journey.
  • Followed strict safety protocols while driving in order to protect passengers' lives and property.
  • Inspected interior of vehicle for cleanliness before each trip; cleaned exterior windows if needed.
  • Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
  • Strictly adhered to company policies pertaining to punctuality, appearance standards and driving regulations.
  • Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
  • Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Participated in training sessions on new technology or customer service practices.
  • Utilized downtime effectively for vehicle cleaning and minor repairs.

Education

Phlebotomy License - Phlebotomy

Training Academy 4 U
Ferris, TX
09-2020

Some College (No Degree) - Anthropology

Collin County Community College District
Plano, TX

Skills

  • Effective Communication
  • Customer rapport
  • Conflict resolution abilities
  • Customer Service
  • Safety Protocols
  • Attention to Detail
  • Interpersonal Skills
  • Self Motivation
  • Analytical Skills
  • Task Prioritization
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Efficiency and Time Management
  • Professional Demeanor

References

References available upon request.

Timeline

Delivery Specialist

Orilleys Auto Parts
11.2023 - Current

Delivery Driver

DoorDash
03.2023 - Current

Barista

Starbucks
09.2022 - 05.2025

Chauffeur

Uber
02.2015 - 03.2023

Phlebotomy License - Phlebotomy

Training Academy 4 U

Some College (No Degree) - Anthropology

Collin County Community College District

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Kathleen Gonzalez