Colby Mansell
Yuma,AZ
Summary
Successful leadership bringing 3 years’ experience in design, assessment and development of fuel kiosk applications for Kroger food industry. Goal-oriented, analytical and dedicated to improving company production and operation with cost-conscious and sustainable products. Prepared to bring expertise to new role focused on building consistent products. Knowledgeable about overseeing experimental designs, performing analysis and establishing testing schedules. Well-versed in leading projects, teams and material reviews. Methodical, astute and pragmatic in handling routine and complex problems. Experienced leader with over 30 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented individual rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
55
55
years of professional experience
Work History
Product Assembler
National Assemblers, Inc.
01.2022 - 10.2022
- Updated logs and completed production reports.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Assisted in training new employees on assembly procedures, ensuring consistency across the team.
- Adhered to safety practices and quality standards at all times.
- Troubleshot issues during assembly process, identifying root causes and implementing corrective actions.
- Consistently met production deadlines by staying focused and efficiently managing workload.
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Actively communicated with supervisors regarding any potential challenges or issues faced during the assembly process, fostering open dialogue for resolution.
- Recognized and reported defective material and equipment to shift supervisor.
- Maintained clean and organized workstation, ensuring optimal working conditions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Carwash & Gas Station Attendant
Tradewinds Variety Stores
04.2020 - 10.2020
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Updated pricing information on both fuel pumps and in-store products to reflect current rates.
- Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ran carwash equipment to ensure cars were cleaned properly.
Fuel Clerk
Kroger
10.2015 - 03.2019
- Performed failure analysis to evaluate problems and identify possible solutions.
- Developed team communications and information for group meetings.
- Received training and certification from Kroger to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Worked with managers to resolve numerous problems, improve operations and provide exceptional customer service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with numerous customers to understand requirements and provide exceptional customer service.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Host
Olive Garden
05.2013 - 12.2014
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took information about guests’ party size, led to seating, offered menus and drinks.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms every 2 hours to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 50 %.
Cashier
Walmart
11.2022 - 09.2024
- Answered questions about store policies and addressed customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Operated cash register to record transactions accurately and efficiently.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Registered Nurse, Emergency Department
Various Network
09.1986 - 06.2012
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Provided exceptional care to 3 high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Strengthened training and nursing knowledge by taking part in continuing education programs and critical workshops.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Cared for patients in 26-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Provided direct patient care, stabilized patients and determined next course of action.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Cared for as many as 20-30 patients each day, quickly identifying concerns, controlling symptoms and providing expert emergency care.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients.
Chief Boswain's Mate
U.S. Coast Guard & U.S. Coast Guard Reserves
05.1969 - 01.1997
- Supervised 25-30 CG personnel in providing excellent customer service to callers requiring assistance for Search and Rescue issues.
- Received training and certification from CG trainers to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Worked with CG personnel to resolve Group problems, improve operations and provide exceptional customer service.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Education
Associate of Science - Registered Nursing
Lorain County Community College
Elyria, OH1986
Skills
- Project leadership
- Program management
- Materials coordination
- System evaluation
- Meeting preparation
- Project design
- Patient assessments
- Greeting and seating
- Interior and exterior cleaning
- Product procurement
- Privacy and confidentiality
- Mediation
- Procurement
- Policy implementation
- Stock management
- Planning and scheduling
- Nutrition assessment and planning
- Cash Flow analysis
- Equipment operations
- Case interpretation
- Data analysis
- Report generation
- POS system operations
- Event execution
- Training and instruction
- Requirements gathering
- Document review
- Preventative care
- Order preparation
- Scheduling
- Performance analysis
- Traffic routing
- Team management
- Upselling and cross-selling
- Recruiting and Hiring
- Packaging
- [Type] marketing
- Document control
- Confidentiality
- Educational support
- Treatment coordination
- Vital sign assessment
- Result interpretation
- Public speaking
- Sales techniques
- Project management
- Group and individual instruction
- Process and procedure development
- Shelter arrangements
- Lockout and tagout processes
- Product knowledge
- Proofreading
- Patient evaluations
- Quality assurance controls
- Cleaning and sanitizing
- Intake and discharge
- Records management
- Methodology implementation
- Stockroom organization
- Extremely organized
- Meal preparation
- Guest assistance
- Training and development
- Partnership development
Timeline
Cashier
Walmart
11.2022 - 09.2024
Product Assembler
National Assemblers, Inc.
01.2022 - 10.2022
Carwash & Gas Station Attendant
Tradewinds Variety Stores
04.2020 - 10.2020
Fuel Clerk
Kroger
10.2015 - 03.2019
Host
Olive Garden
05.2013 - 12.2014
Registered Nurse, Emergency Department
Various Network
09.1986 - 06.2012
Associate of Science - Registered Nursing
Lorain County Community College
Chief Boswain's Mate
U.S. Coast Guard & U.S. Coast Guard Reserves
05.1969 - 01.1997
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