Colby Palmadesso
Lakewood,NJ
Summary
My customer service attitude is and will be always positive/polite NO MATTER HOW IRATE A CUSTOMER IS everything around me pauses and I focus and that type of patrons needs. I tend to deal with situations on my own and the out come is always satisfying. Being in Guest Relations stripped me from a managements POV we had to deal with guests ISSUES NO MATTER WHAT and escalate it through sales force, Also being a collector for 10+yrs both have built an armor and trained my way of thinking of a patrons issue on how to solve it. Majority of the time I can be independent or ask help from co-worker. The only time I will reach out to a supervisor is when I first start a position then eventually break that off. Or if one is requested after I tried dealing with a patrons issue, lastly for emergencies too. otherwise I tend to leave my supervisors alone. Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists. Devoted with deep love of animals and readiness to take on any care assignments. Protects animals from underlying risks. Professional always ready to handle everything in support of animal care needs. Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners to optimize a routine.
Overview
11
11
years of professional experience
Work History
Toll Collector
New Jersey Turnpike Authority
Woodbridge, NJ
03.2016 - Current
- Processed toll payments and issued accurate receipts to motorists.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Resolved customer complaints and escalated worsening concerns for remediation.
Kennel Attendant
Associated Humane Societies
Lacey, NJ
11.2014 - 11.2016
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
- Stayed on top of laundry, sweeping and disinfection during slow periods.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Maintained clean and orderly play yards, kennels and cages.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Unloaded and organized supplies and product inventory.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Washed, groomed and trimmed each animal to enhance coat health.
Education
High School Diploma -
Southern Regional High School
Manahawkin, NJ05.2013
Skills
- Till Counting
- Detail-Oriented
- Checkout Station Oversight
- Check Cashing
- Toll Collection Operator
- Cleaning and Sanitizing
- Reporting and Documentation
- Reliable and Responsible
- Cash Register Operations
- Sweeping and Mopping
- Price Identification
- Complaint Resolution
- Customer Relations
- Cooperative Attitude
- Problem-Solving
- Customer Transactions
- Active Listening
- Excellent Communication Skills
- Problem Solving
- Honest and Dependable
- Creative Thinking
- Relationship Building
- Policies and Procedures
- Payment Processing
Timeline
Toll Collector
New Jersey Turnpike Authority
03.2016 - Current
Kennel Attendant
Associated Humane Societies
11.2014 - 11.2016
High School Diploma -
Southern Regional High School