Colby Ponzo
Sparks,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time or part-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
04.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
Philz Coffee
10.2022 - 03.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
Student Worker
University Of Nevada, Reno
07.2022 - 10.2022
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
Leasing Professional
Kromer Investments
05.2022 - 09.2022
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
Education
Bachelor of Science - Neuroscience
Arizona State University
Tempe, AZ06.2028
High School Diploma -
Spanish Springs Highschool
Sparks, NV06.2020
Skills
- Soft Selling
- Up-Selling
- POS Systems
- Ordering Procedures
- Opening and Closing Duties
- Cash Handling
- Cash Register Operation
- Conversant in Portuguese
- Coffee Machinery
- Team Player
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Barista
STARBUCKS COFFEE COMPANY
04.2023 - Current
Barista
Philz Coffee
10.2022 - 03.2023
Student Worker
University Of Nevada, Reno
07.2022 - 10.2022
Leasing Professional
Kromer Investments
05.2022 - 09.2022
Bachelor of Science - Neuroscience
Arizona State University
High School Diploma -
Spanish Springs Highschool
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