Expressive Arts: Acknowledge the therapeutic benefits of embracing vision, creativity, active listening, transformation, and artistic expression through music, movement, The Great Outdoors, decorating, drawing, painting, crafting, and repurposing materials
Colby Schwandt
Brooklyn Park,MN
Summary
Dynamic and adaptable professional with a passion for driving results and exceeding expectations. Equipped with a diverse skill set and a proactive approach to problem-solving. Demonstrated ability to thrive in fast-paced environments while maintaining a focus on quality and efficiency. Excellent communication and interpersonal skills, with a proven track record of collaborating effectively across teams and levels of an organization. Detail-oriented and highly organized, with a commitment to delivering exceptional outcomes in every task undertaken. Eager to leverage talents and contribute to the success of any opportunity with enthusiasm and dedication.
Overview
20
20
years of professional experience
Work History
Laboratory Staffing Coordinator
Mhealth Fairview
08.2018 - 12.2023
- Strategically developed, implemented, and continuously adjusted schedules to align seamlessly with fluctuating volume demands, staffing requirements, and evolving priorities, adeptly addressing challenges through effective prioritization, troubleshooting, and responsive adaptation to dynamic circumstances.
- Orchestrated monthly site staff meetings to cultivate a collaborative atmosphere conducive to problem-solving, with a focus on addressing staffing changes and resolving operational issues through collective effort and shared expertise.
- Enhanced operational efficiency by optimizing resource allocation, effectively assigning and deploying personnel to meet volume demands while ensuring compliance with established staffing guidelines.
- Maintained meticulous records of staffing profiles and trends, compiling comprehensive reports for leadership to inform strategic decision-making and elevate staffing efficiency.
- Cultivated a culture of open communication and relationship-building across all organizational levels, fostering collaboration and teamwork among frontline staff, mid-level managers, and senior executives alike.
Team Coordinator
Mhealth Fairview
11.2016 - 08.2018
- Efficiently managed multiple projects concurrently, strategically prioritizing tasks to optimize resource allocation and streamline workflow efficiency.
- Coordinated effectively with various specialists and hospital departments to guarantee timely and suitable patient care delivery.
- Improved quality standards by monitoring key performance indicators, identifying areas for enhancement, and implementing measures to elevate the quality of patient care.
- Fostered collaboration among healthcare providers, nursing staff, and other team members, ensuring cohesive communication and teamwork to deliver comprehensive patient care.
Front Office Supervisor
Advanced Pain Management & Spine Specialists
03.2015 - 08.2016
- Conducted comprehensive training sessions for new front office staff, ensuring adherence to APMSS policies and procedures.
- Effective management of front office operations and prompt resolution of patient concerns.
- Handle financial transactions, reconcile payments, and prepare reports for finance department.
- Coordinate schedules for appointments, meetings, and events including speaking engagements and provider gatherings.
Refund Coordinator
21st Century Oncology
09.2014 - 03.2015
- Resolved patient account discrepancies involving unapplied credits and negative balances
- Efficiently managed refund requests and unapplied balances from insurance companies and staff.
- Contributed insights and recommendations aimed at improving training programs to align with organizational goals and enhance employee development
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN2004
Skills
- Team Leadership
- Schedule and Staff Management
- Relationship Building
- Interpersonal Communication
- Creative Problem Solving
- Customer Relationship Management
- Conflict Resolution
- Training and Development
- Strategic Planning
- Multitasking Ability
- Workflow Optimization
- Policy Implementation and Administration
Accomplishments
- Mhealth Fairview 2022 Exceptional Customer Service Award
- Instrumental in establishing and expanding the Laboratory department, leveraging my skills to develop essential processes, systems, and team structure.
- Promoted to Supervisor within one year of joining: showcased dedication, consistency, proactive leadership, and exceptional listening skills, crucial for retaining information.
Quote
Team Work makes the Dream Work
Work Smarter Not Harder
Interests
Supportive Care Provider- With a focus on compassion and quality care i strive to enhance the well being, comfort of those in my care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Heart Association
- March of Dimes
- Feed My Starving Children
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsCompany CultureTeam Building / Company RetreatsPaid sick leavePaid time offSoftware
Microsoft Office Programs & Outlook, Individual payor/insurance websites, Healthia, Viatrax, NextGen (EMR/EPM), Virtual Merchant, Encoder Pro, Character Cell, PACE, IRAS, IDX Web, McKesson, Micro Manager, Intergy, Intergy Enterprise, Navicure, OWAN, VBPaperport, INDEX, TeleCheck, Eforce, Televox, EPIC, TempTrak
Timeline
Laboratory Staffing Coordinator
Mhealth Fairview
08.2018 - 12.2023
Team Coordinator
Mhealth Fairview
11.2016 - 08.2018
Front Office Supervisor
Advanced Pain Management & Spine Specialists
03.2015 - 08.2016
Refund Coordinator
21st Century Oncology
09.2014 - 03.2015
High School Diploma -
Coon Rapids High School
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