Colby Sostarich
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Center of Excellence Specialist II
Uber Technologies
Chicago, IL
09.2021 - Current
- Managed of 80 daily calls to administer technical and administrative solutions to complex issues leveraging internal tools to provide support to existing partners
- Assist customers how to utilize UberEats applications, metrics, and software
- Interface with operations and sellers on managing relationship, issue, and questions of merchants
- Field questions and assist as subject matter expert for Churn Prevention team by helping new teammates become familiar with Churn Prevention process to help drive team growth
- Listened and responded to customer requests and forwarded necessary information to superiors
Research Compliance Analyst
University Of California, San Francisco
San Francisco, CA
03.2015 - 08.2021
- Provided consistent administrative support to department executives UCSF Radiology and San Francisco DPH to standardize and streamline patient care workflows by overseeing meetings
- Assisted leadership, doctors, and trainees to ensure quality outcomes
- Maintained calendar, facility request, and correspondence for Radiology and Quality Safety committee meetings by sending out notices, setting agendas, and recording minutes
- Generated week to week collection and distribution of performance indicators that allowed department to determine staffing models, capacity determination, and outcome measurements
- Tracked, researched and presented department volumes by modality on weekly basis to physicians and department leadership for use in daily huddles
- Discovered and implement billing solution with finance team to implement authorization workflow that resulted in 5% increase in revenue collections
- Prepared documentation and records for upcoming audits and inspections.
Interim Patient Care Coordinator
University Of California, San Francisco
San Francisco, CA
05.2019 - 10.2019
- Created and lead program delivery of training for patient care coordinator position
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
- Acted as liaison between leadership, insurance providers, and patients to schedule and manage appointments
- Supported patient through their care process from diagnosis to treatment and long term follow up
Assistant Social Media Manager, Dept of Radiology
University Of California, San Francisco
San Francisco, CA
10.2018 - 05.2019
- Wrote and managed radiology content published on different platforms based on UCSF social media guidelines
- Tracked growth, interaction, ROI and organic presence using in-platform statistics and Google Analytics
Production Assistant and Festival Literary Intern
South Coast Repertory
Costa Mesa, CA
- Managed rehearsal process, by managing Equity breaks, providing script rewrite distribution, and communicating rehearsal needs to literary office
- Worked closely with production coordinator execute Pacific Playwright Festival and supporting events
Stage Technician
California Shakespeare Theater
Orinda, CA
06.2015 - 10.2015
- Supported live events by coordinating with team of theater professionals to ensure production is executed efficiently
- Assisted in all aspects of production including load in, tech and strike
- Managed time efficiently in order to complete all tasks within deadlines
General Management Intern
A Noise Within
Pasadena, CA
01.2014 - 05.2014
- Performed data and information management by logging information in Tessitura and Constant Contact
- Increased subscriber retention by Organizing and leading subscriber outreach program with Development department
Education
Bachelor of Arts - History
Chapman University
Orange, CA05.2014
Theatre Arts
Moscow Art Theatre School
Moscow, RussiaSkills
- Production
- SOP Writing
- Production Management
- Creative Solutions
- Project Support
- Customer Needs Assessments
- Contact Database Management
- Critical Thinking
Timeline
Center of Excellence Specialist II
Uber Technologies
09.2021 - Current
Interim Patient Care Coordinator
University Of California, San Francisco
05.2019 - 10.2019
Assistant Social Media Manager, Dept of Radiology
University Of California, San Francisco
10.2018 - 05.2019
Stage Technician
California Shakespeare Theater
06.2015 - 10.2015
Research Compliance Analyst
University Of California, San Francisco
03.2015 - 08.2021
General Management Intern
A Noise Within
01.2014 - 05.2014
Production Assistant and Festival Literary Intern
South Coast Repertory
Bachelor of Arts - History
Chapman University
Theatre Arts
Moscow Art Theatre School