Summary
Overview
Work History
Education
Skills
Timeline
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Colby Stuart

Dallas,TX

Summary

Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and excellent communication skills. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.

Overview

3
3
years of professional experience

Work History

Senior Account Manager

ShiftMed
06.2022 - Current
  • Boosted client satisfaction by effectively managing and resolving account issues that may include scheduling conflicts, healthcare professional credentials and billing rates.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.

Hub Supervisor

Employer Direct Healthcare
08.2020 - 06.2022
  • Enhanced operational efficiency by implementing streamlined processes and procedures.
  • Managed a team of care advocates. Responsibilities included: conducting case audits to ensure workflow processes and documentation guidelines are followed.
  • Provide ongoing training and coaching sessions to care advocates when appropriate.
    Monitor inbound and outbound calls, as well as chat features to ensure that quality standards are maintained.
  • Improved customer satisfaction by addressing concerns promptly and providing resolutions.

Education

Bachelor of Arts - Political Science

Texas State University
San Marcos, TX
05.2022

Skills

  • Excellent Negotiation Skills
  • Operations
  • Customer Relations
  • Strategic Planning
  • Staff Management
  • Scheduling
  • Goals and Performance
  • Customer service
  • Performance monitoring
  • Product knowledge

Timeline

Senior Account Manager

ShiftMed
06.2022 - Current

Hub Supervisor

Employer Direct Healthcare
08.2020 - 06.2022

Bachelor of Arts - Political Science

Texas State University

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Colby Stuart