Colby Sutton
Raleigh
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Chat Repair Agent
Spectrum (Charter Communication LLC)
- Current
- Resolved 89% of customer inquiries on the first call, exceeding departmental targets
- Performed remote diagnostics and troubleshooting to identify network connectivity problems using tools such as Scope and Telescope
- Provided technical support to customers via chat, troubleshooting hardware and software issues
- Assisted in the knowledge base articles called Helpful Hints to improve self-service options for customers
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
COVID-19 Case Investigator
Carolina Community Tracing Collaborative
07.2022 - 05.2023
- Calling positive COVID 19 cases to gather information of symptoms, travel, contacts.
- Making vaccination referrals in CCTO.
- Entering demographics, employment, school or work status and isolation recommendations.
- Assigning positive cases to their respective county
- Transferring out of county cases to their local county health department
Epidemiologist Assistant
Carolina Community Tracing Collaborative
09.2021 - 05.2023
- Working with the Wake County Health Department duties include
- Verifying positive COVID 19 cases that would come into the email inbox from WCPSS, private and charter schools and daycares that serve Wake County residents.
- Sending emails requesting document searches for information if the person can't be verified from the information that is given
- Emailing contacts to the contact tracing department
- Creating new events for positive cases that were not automatically fed into NCEDSS (North Carolina Electronic Disease Surveillance System). Events that have to be built will include entering information such as name, DOB, address, lab results, lab name, sex, race, and the school the positive case attends.
- If the positive case is filtered into NCEDSS automatically a note of the school's name, and a note identifying if the case was a student or staff was added.
- Putting all positive verified case numbers, school name, and initials into a excel spreadsheet
- Verifying potential clusters of 3 or more contacts in one classroom
- Transferring out of county cases to their local county health department
- Other duties included working with a Wake County specific program called ONBASE which is Wake County exclusive and not statewide like NCEDSS.
- Entering positive students from WCPSS into ONBASE along with name, lab information, testing information, and school information
- Working on an email cleanup project which consisted of moving emails that were 30days or older to various folders.
- Working on various projects with wizards within NCEDSS
Habilitation Technician
A Small Miracle, LLC
04.2017 - 08.2019
- I provide Day Support Services for consumers with Behavior and Intellectual Disabilities Mon -Fri. Day support includes helping consumers accomplish daily goals such as meal prep, reading, writing, and whatever the plan requires.
Habilitation Technician/Home Manager
Your Choice Services
09.2008 - 04.2017
- In this position I provided Day Support and Supported Employment for a consumer with Down Syndrome. I was the (AFL) Alternative Family Living home manager and duties included: managing weekend staff, signing staff time sheets, transporting my consumer to work and giving verbal and physical prompts to my consumer throughout the shift of his job. Other duties included managing home duties such as grocery list and shopping, cleaning and laundry.
Door to Door Sales
Go Doers
05.2005 - 07.2005
- Going door to door selling magazines and renewing existing customers subscriptions throughout different states usually on a bi-weekly basis.
Door to Door Sales
Vector Marketing
08.2004 - 12.2004
- Going door to door to sell Cutco cutlery knives to potential new customers. Duties included setting appointments, giving a Cutco presentation, and making a sell. The knives were guaranteed and did not need sharpening for years to come under normal use.
Habilitation Technician
RALM INC
05.2002 - 07.2004
- I was a habilitation technician for a service recipient in a residential home. Duties included helping with food preparation, outings, family visits and doing goals based on service recipients needs.
Factory Worker
Nestaway
05.2002 - 06.2003
- Duties included manufacturing products that were used in dishwashers, golf carts, and soda/vending machines. Job description was to bend wires of different lengths and thickness to create vending machine racks, golf cart baskets, and also dishwasher racks.
Habilitation Technician
About Me Inc.
06.1999 - 06.2000
- I was a habilitation technician for About Me Inc. which was a residential group home. Duties included helping service recipients with medication administration, bathing (if needed), food preparation, and residential outings.
Education
Certification Program - Networking + and Security Plus, Information Technology
Wake Technical Community College
Raleigh, NCAssociate - Information Technology, Network Security
Sampson Community College
Clinton, NC07.2020
Information Systems
Sampson Community College
Clinton, NC08.1999
Diploma - undefined
Clinton High School
Clinton, NC05.1997
Skills
- Basic LAN setup
- One year of experience with Palo Alto Networks
- Entry-level Linux experience
- Proficient in Microsoft Excel
- Network and server administration
- One year of Cisco network security experience
- Vmware Workstation experience
- Basic WAN knowledge
- Entry-level Active Directory support
- Troubleshooting technical issues
- DNS (Less than 1 year)
- Network Firewalls (1 year)
- Microsoft Windows (10 years)
- Proficient in operating systems
- Experienced in Microsoft Word document creation
- Python programming fundamentals
- Extensive data entry experience
- Diagnostic skills
- Customer service
- Teamwork
- Multitasking
- Critical thinking
Certification
- Palo Alto Networks A.C.E Certificate, [PaloAlto Networks] - 2019
Timeline
COVID-19 Case Investigator
Carolina Community Tracing Collaborative
07.2022 - 05.2023
Epidemiologist Assistant
Carolina Community Tracing Collaborative
09.2021 - 05.2023
Habilitation Technician
A Small Miracle, LLC
04.2017 - 08.2019
Habilitation Technician/Home Manager
Your Choice Services
09.2008 - 04.2017
Door to Door Sales
Go Doers
05.2005 - 07.2005
Door to Door Sales
Vector Marketing
08.2004 - 12.2004
Habilitation Technician
RALM INC
05.2002 - 07.2004
Factory Worker
Nestaway
05.2002 - 06.2003
Habilitation Technician
About Me Inc.
06.1999 - 06.2000
Chat Repair Agent
Spectrum (Charter Communication LLC)
- Current
Associate - Information Technology, Network Security
Sampson Community College
Information Systems
Sampson Community College
Diploma - undefined
Clinton High School
Certification Program - Networking + and Security Plus, Information Technology
Wake Technical Community College
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