Decimus Jimenez
El Paso,TX
Summary
Driven by results, I excelled at Spectrum, enhancing client relations and boosting satisfaction through expert troubleshooting and repair. Demonstrated exceptional customer service and team leadership, receiving commendation for service excellence at Target. Skilled in strategic planning and time management, I thrive in fast-paced environments, always eager to learn and improve.
Overview
4
4
years of professional experience
Work History
Chat Repair Agent
Spectrum
04.2023 - Current
- Strengthened relationships with clients through consistent communication during the repair process.
- Skilled at working independently and collaboratively in a team environment
- Proficient in every day troubleshooting
- Utilized variety of tools and diagnostic equipment to complete repairs.
Food Team Member
Target
11.2021 - 04.2023
- Received positive feedback from customers for exceptional service, enhancing the company''s reputation.
- Developed and maintained positive relationship's with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates work tasks to train as backup
Cook and Server
Bush's Chicken
10.2020 - 11.2021
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Education
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX12.2024
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05.2021
High School Diploma -
Montwood High School
El Paso, TX05.2021
Skills
- Customer Service
- Team Leadership
- Coaching and Mentoring
- Strategic Planning
- Employee Training
- Scheduling and Coordinating
- Willing to Learn
- Time Management
- Attention to Detail
Timeline
Chat Repair Agent
Spectrum
04.2023 - Current
Food Team Member
Target
11.2021 - 04.2023
Cook and Server
Bush's Chicken
10.2020 - 11.2021
Bachelor of Arts - Psychology
The University of Texas At El Paso
Associate of Arts - Multidisciplinary Studies
El Paso Community College
High School Diploma -
Montwood High School