Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yanis Gomez

Chaparral,New Mexico

Summary

Bilingual customer service professional with three years of experience in high-volume, chat-based technical support. Skilled in resolving complex internet, video, and voice service issues with empathy. Trusted mentor for team training and problem-solving. Committed to clear communication in English and Spanish, focusing on timely decision-making and a customer-first approach. Seeking to leverage my skills in a leadership role to enhance team collaboration and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Video Chat Repair Agent

Charter Spectrum
08.2022 - Current
  • Use effective communication to identify customer needs and create positive interactions.
  • Keep detailed records for future reference.
  • Utilize diagnostic tools to resolve technical inquiries and assist with troubleshooting.
  • Involve additional support or field technicians for complex issues.
  • Understand products and customer urgency to improve their experience.
  • Stay updated on offerings to provide accurate information.
  • Engage in training and collaborate with department leaders to enhance knowledge.

Customer Service Specialist

Adp- Automated Data Processing
04.2017 - 03.2021
  • Handled approximately 10 inbound calls per hour.
  • Assisted clients with online banking, money transfers, and payroll debit card inquiries.
  • Provided personalized support to address unique customer needs.
  • Adapted quickly to changes in company policies, ensuring accurate information delivery.

Teller

Cashback LLC
02.2015 - 07.2017
  • Efficiently processed customer transactions to reduce wait times.
  • Established trust with customers and optimized sales for high-quality service.
  • Handled new account applications and qualified loans, cashing checks per Cashback guidelines.
  • Prepared and processed loan applications.
  • Resolved outstanding issues by contacting collection accounts.

Education

Bachelor of Arts - Criminal Justice

New Mexico State University
Las Cruces, NM
05-2027

High School Diploma -

Irvin High School
El Paso, TX
05-2009

Skills

  • Strong focus on accuracy
  • Effective communication skills
  • Team guidance ability
  • Analytical problem solver
  • Proficient in Spanish and English
  • Proficient in MS Windows
  • Strong organizational skills
  • Efficient at acquiring new skills
  • Proficient in system adaptation
  • Timely decision-making in challenging environments

Accomplishments

  • 1st Quarter 2023: Silver Award (April 17, 2023)
  • Keys to Success: Bronze Award (May 6, 2024)
  • Keys to Success: Bronze Award (April 8, 2025)
  • Employee Development: Implemented training for new hires to improve team efficiency.
  • Diversity Initiative: Volunteered as a Spanish repair agent to form a dedicated Spanish repair team.

Languages

Spanish
Native or Bilingual

Timeline

Video Chat Repair Agent

Charter Spectrum
08.2022 - Current

Customer Service Specialist

Adp- Automated Data Processing
04.2017 - 03.2021

Teller

Cashback LLC
02.2015 - 07.2017

Bachelor of Arts - Criminal Justice

New Mexico State University

High School Diploma -

Irvin High School

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