Paul Viens
MORRISVILLE,NC
Summary
Seasoned Orthopedic Technologist and Chat Repair Representative with a proven track record at Charter Spectrum, adept in diagnostic skills and customer service. Excelled in equipment repair and enhancing customer satisfaction, leveraging mechanical aptitude and effective communication to exceed employer expectations. Achieved a significant improvement in repair efficiency and customer support quality.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Chat Repair Representative
Charter Spectrum
MORRISVILLE, NC
07.2022 - 01.2025
- Performed troubleshooting on malfunctioning customer equipment, determining necessary repairs and replacements.
- Conducted quality control checks after completing repairs to ensure satisfaction.
- Assessed damage to customer products, recommending repair or replacement options.
- Maintained accurate records of all repair activities in the company database.
- Researched new methods of repairing customer equipment to ensure quality results.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Amazon Delivery Driver
Amazon DSP
Durham, NC
05.2022 - 07.2022
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Utilized street maps to plan and determine most efficient routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Navigated routes with relevant map programs and GPS systems.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Transported and safely delivered items to prevent damage or loss.
- Verified accuracy of items loaded onto truck against shipping documents.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded and unloaded vehicles at distribution center and delivery address.
Orthopedic Technologist
UNC Orthopedics
01.2005 - 04.2022
- Performed casting, Splinting, clinical assisting and Cast Room supply management
Orthopedic Technologist
Brown Orthopedics
01.2007 - 01.2008
- Performed casting, Splinting, clinical assisting and Cast Room supply management
Orthopedic Technologist
Tennessee Orthopedic Alliance
01.2003 - 12.2003
- Performed casting, Splinting, clinical assisting and Cast Room supply management
Orthopedic Technologist
Advanced Orthopedic Centers
01.2001 - 12.2002
- Performed casting, Splinting, clinical assisting and Cast Room supply management
Orthopaedic Technologist
US Naval Hospital Charleston, SC
, USA
01.1990 - 12.1992
- Performed casting, Splinting, clinical assisting and Cast Room supply management
Orthopaedic Technologist
Evans Army Hospital
Ft. Carson, USA
01.1985 - 12.1989
- Performed casting, Splinting, clinical assisting and Cast Room supply management
Education
Diploma - Orthopedic Technology
US Army School of Health Sciences
Fort Sam Houston, TX01.1986
Skills
- Diagnostic skills
- Equipment Repair
- Preventative maintenance
- Hand tool usage
- Mechanical aptitude
- Soldering proficiency
- Software troubleshooting
- Promotional support
- Refunds processing
- Customer data confidentiality
- Customer service
- Product and service sales
- Computer skills
- Written communication
- Problem-solving
- Multitasking Capability
- Effective communication
- Call center experience
- LiveChat messaging
Certification
NBCOT Certified Orthopaedic Technologist
Timeline
Chat Repair Representative
Charter Spectrum
07.2022 - 01.2025
Amazon Delivery Driver
Amazon DSP
05.2022 - 07.2022
Orthopedic Technologist
Brown Orthopedics
01.2007 - 01.2008
Orthopedic Technologist
UNC Orthopedics
01.2005 - 04.2022
Orthopedic Technologist
Tennessee Orthopedic Alliance
01.2003 - 12.2003
Orthopedic Technologist
Advanced Orthopedic Centers
01.2001 - 12.2002
Orthopaedic Technologist
US Naval Hospital Charleston, SC
01.1990 - 12.1992
Orthopaedic Technologist
Evans Army Hospital
01.1985 - 12.1989
Diploma - Orthopedic Technology
US Army School of Health Sciences
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