Colby Trevino
Dickinson,TX
Summary
Dynamic Pool Technician with expertise in pool chemistry and customer relations, honed at Spartan Pools. Proven track record in enhancing customer satisfaction through effective problem resolution and tailored service solutions. Skilled in electrical troubleshooting and active listening, ensuring optimal water quality and safety for clients.
Seasoned pool professional with comprehensive understanding of pool maintenance and repair. Known for reliable and consistent service delivery, maintaining high standards in water quality and system functionality. Valued team player with focus on collaboration and adaptability, ensuring smooth operations in dynamic environments.
Overview
7
7
years of professional experience
Work History
Pool Technician
Spartan Pools
League City, TX
05.2023 - Current
- Conducted routine maintenance and repairs on residential pool systems.
- Diagnosed and resolved water quality issues using testing equipment.
- Managed chemical balancing to ensure optimal water safety and clarity.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Collaborated with team members to streamline service delivery processes.
- Assisted in inventory management of pool supplies and chemicals.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Developed customer relationships, enhancing satisfaction through tailored service solutions.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Delivery Driver
Domino's Pizza
Dickinson, TX
06.2021 - 08.2025
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety.
- Assisted in training new drivers on best practices for delivery and customer service.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
Walgreen's Pharmacy
League City, TX
01.2019 - 05.2023
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted in training new team members on company policies and procedures.
- Handled prescription orders accurately, ensuring compliance with safety regulations.
- Maintained inventory levels by coordinating restocking and monitoring expiration dates.
- Streamlined workflow processes to enhance productivity during peak hours.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Accounting
College of The Mainland
Texas City, TX12-2023
Associate of Arts - General Studies
College of The Mainland
Texas City, TX05-2019
High School Diploma -
Dickinson High School
Dickinson, TX05-2017
Skills
- Electrical troubleshooting
- Pump maintenance
- Algae treatment
- Pool chemistry expertise
- Filter maintenance
- Vacuuming pools
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Complaint handling
- Conflict resolution
- Computer proficiency
Timeline
Pool Technician
Spartan Pools
05.2023 - Current
Delivery Driver
Domino's Pizza
06.2021 - 08.2025
Customer Service Representative
Walgreen's Pharmacy
01.2019 - 05.2023
Associate of Arts - Accounting
College of The Mainland
Associate of Arts - General Studies
College of The Mainland
High School Diploma -
Dickinson High School