Kevin Rock
Belton,MO
Summary
Driven and accomplished professional with a proven track record at York Pools, enhancing water quality and customer satisfaction through expert pool maintenance and algae treatment. Skilled in diagnostics and troubleshooting, alongside superior customer service, consistently delivering results beyond expectations. Demonstrates leadership at both Odens BBQ and York pools by taking the initiative when a problem comes along, working through the best options to get the problem resolved fast and efficiently while also guiding others.
Overview
10
10
years of professional experience
Work History
Pool Technician
York Pools
Olathe, KS
07.2023 - Current
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Educated customers in proper pool operation and maintenance.
- Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
Lead Cook
Odens Bbq
Belton, MO
05.2014 - Current
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Supervised line cooks to monitor food safety and order accuracy.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
Education
Grandview Sr. High School
Grandview, MOSkills
- Backwashing Filters
- Pump maintenance
- Algae treatment
- Valve Replacement
- Pool cover installation
- Electrical Troubleshooting
- Winterizing pools
- Diagnostics and troubleshooting
Additional Information
Extra-curricular achievements include earning top ranking in boy scouts, an eagle scout. Starting scouts at a young age, earning multiple badges and putting many hours guide me to my strong work ethic and leadership/team working skills.
Some responsibilities include in scouts
- Teaching younger scouts in the reptile center how to care for and handling the animals.
- Volunteering with troop to improve a nearby community school that had been vandalized.
Timeline
Pool Technician
York Pools
07.2023 - Current
Lead Cook
Odens Bbq
05.2014 - Current
Grandview Sr. High School