Colby Vaivai
South Jordan,UT
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Claims Adjuster Associate
Progressive Insurance
01.2023 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Prepared summaries of damage, payments, and policy coverage.
Brand Advisor
Delta Airlines
06.2021 - Current
- Conducts and evaluates observations of customer interactions to drive customer satisfaction.
- Focuses on elevating teams' performance through continuous feedback and recognition.
- Fosters first specialist resolution through real-time support, skill transfer, and building confidence in decision making.
- Recognizes and celebrates performance and milestone achievements.
Operations Manager
Hertz Car Rental
03.2017 - 09.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor of Arts - Business Administration
University of Hawaii At Manoa
Honolulu, HI04.2014
High School Diploma -
Kamehameha Schools Maui
Pukalani05.2009
Skills
- Claims Processing
- Familiar With Fraud Statutes
- Risk Assessment
- Sales Background
- Highly Motivated
- Best Practices Implementation
- Product Knowledge
- Complaint Resolution
- Active Listening
Timeline
Claims Adjuster Associate
Progressive Insurance
01.2023 - Current
Brand Advisor
Delta Airlines
06.2021 - Current
Operations Manager
Hertz Car Rental
03.2017 - 09.2021
Bachelor of Arts - Business Administration
University of Hawaii At Manoa
High School Diploma -
Kamehameha Schools Maui
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