Colby Vendt
Woodbury
Summary
Dynamic leader with proven expertise in staff management and client relationships, honed at York Analytical Laboratory and other roles. Excelled in increasing productivity and fostering loyalty through strategic scheduling and effective organizational skills. Skilled in health and safety compliance and customer service, achieving significant enhancements in team performance and client satisfaction.
Overview
20
20
years of professional experience
Work History
Field Services Manager
York Analytical Laboratory - Part of ALS Global
09.2018 - Current
- Led team of up to five service technicians.
- Managed 350 public water supply accounts in collaboration with the Connecticut Department of Public Health.
- Increased team productivity with effective scheduling and resource allocation.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
Retail Sales Associate
Woodbury Pewterers
12.2015 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Reservations Supervisor
Mountain Club On Loon
11.2004 - 12.2007
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Assisted in the development of promotional packages, driving revenue growth within the department.
- Liaison for quarter share owners, helped with booking of units and rentals.
- Worked closely with front desk to achieve full occupancy of property.
Education
No Degree - History
Plymouth State University
Plymouth, NHSkills
- Health and safety compliance
- Staff management
- Client relationships
- Scheduling coordination
- Field Operations Oversight
- Promotional event coordination
- SOP implementation
- Enthusiastic Demeanor
- Customer service
- Time management
- Effective Organizational Skills
- Proficient in Computer Software
Presidential Volunteer Service Award
Received the award in 2006 for volunteer work at Northern Human Services, Whitefield NH.
Timeline
Field Services Manager
York Analytical Laboratory - Part of ALS Global
09.2018 - Current
Retail Sales Associate
Woodbury Pewterers
12.2015 - 03.2020
Reservations Supervisor
Mountain Club On Loon
11.2004 - 12.2007
No Degree - History
Plymouth State University
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