Colby Wells
Brodnax,VA
Summary
Proven track record of enhancing customer satisfaction and team efficiency in Data Centers. Skillful in troubleshooting with a keen attention to detail and exceptional teamwork capabilities. Demonstrated ability to maintain high safety standards and improve operational workflows, contributing to significant positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Critical Environment Technician - CEQ3
Microsoft
01.2024 - Current
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Operations Assistant
Kahills
12.2021 - 12.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect
Education
Associate of Arts - Business Administration
Southside Virginia Community College
Alberta, VA05-2026
Data Center Certified Associate Exam -
Schneider Electric University
09-2024
IT Fundamentals+ Certification -
Southside Virginia Higher Education Center
South Boston, VA07-2023
High School Diploma -
Virginia Virtual Academy
Radford, VA06-2023
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Work Planning and Prioritization
- Teamwork and Collaboration
Certification
-CEQ 1,2,3 Qualified
- OSHA
- HV & LV Microsoft Trained
- PIT & MEWP
Timeline
Critical Environment Technician - CEQ3
Microsoft
01.2024 - Current
Operations Assistant
Kahills
12.2021 - 12.2023
Associate of Arts - Business Administration
Southside Virginia Community College
Data Center Certified Associate Exam -
Schneider Electric University
IT Fundamentals+ Certification -
Southside Virginia Higher Education Center
High School Diploma -
Virginia Virtual Academy
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