Colby Wells
Microsoft
5
years of professional experience
1
Certification
Supported teams in enhancing customer satisfaction and improving efficiency in data centers. Assisted in troubleshooting with strong attention to detail and effective collaboration skills. Contributed to maintaining safety standards and optimizing workflows in high-pressure environments.
Work History
Senior Critical Environment Technician
5 Months- Resolved persistent fire system issues as Subject Matter Expert in fire life safety.
- Collaborated with cross-functional teams to resolve technical support escalations effectively.
- Conducted root cause analysis on recurring equipment failures, improving operational reliability.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
Critical Environment Technician - CEQ3 - Oversite
2 Years 1 Month- Increased customer satisfaction with prompt and knowledgeable support for various technical issues
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Operations Assistant
2 Years- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect
Education
Bachelor of Arts - Business Administration & Data Analysis:Leadership
Associate of Arts - Business Administration
Data Center Certified Associate Exam
IT Fundamentals+ Certification
High School Diploma
Skills
Effective leader
Customer service
Works Well Under Pressure
Multitasking and organization
Work planning
Teamwork and Collaboration
Certification
-CEQ 1,2,3 and Oversite Qualified
- OSHA
- HV & LV Microsoft Trained
- PIT & MEWP
- CPR Certifed
Volunteer Work
- Attended IAD01 for SEV1 support
-Partaking in BN Leadership Cohort 26-2
- Took part in Microsoft promotional video filmed in BN6-7
- Assisting technicians in reaching CEQ qualifications
Timeline
Senior Critical Environment Technician
Microsoft
02.2026 - CurrentRead More
Critical Environment Technician - CEQ3 - Oversite
Microsoft
01.2024 - 02.2026Read More
Operations Assistant
Kahills
12.2021 - 12.2023Read More
Liberty University
Bachelor of Arts from Business Administration & Data Analysis:Leadership
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Southside Virginia Community College
Associate of Arts from Business Administration
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Schneider Electric University
Data Center Certified Associate Exam
Read More
Southside Virginia Higher Education Center
IT Fundamentals+ Certification
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Virginia Virtual Academy
High School Diploma
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