Colby E. Lawson
Placerville,CA
Summary
Influential Multi Purpose Clerk with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in customer satisfaction. Recognized for dynamic work ethic and team player attitude.
Overview
13
13
years of professional experience
Work History
Fuel Station Manager
Safeway
08.2023 - Current
- Managed daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours and events.
- Conducted regular inspections of fuel pumps and equipment for maintenance needs.
- Analyzed sales data to identify trends, enhancing promotional strategies and offerings.
- Led initiatives to improve customer satisfaction scores through targeted training programs.
- Collaborated with vendors to negotiate pricing and terms for fuel supply contracts.
- Oversaw facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without sacrificing cost-efficiency measures like overtime reduction efforts.
- Managed daily operations for efficient fuel dispensing and inventory control, ensuring optimal performance.
- Reduced operating costs by negotiating contracts with vendors and streamlining the supply chain process.
- Monitored financial transactions for accuracy, preventing potential losses due to error or theft.
- Collaborated with corporate leadership on strategic initiatives aimed at expanding the company''s footprint within the region.
- Developed marketing strategies to drive foot traffic and increase sales of convenience store items.
- Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
- Implemented safety protocols to minimize risk of accidents and maintain a secure work environment.
- Increased customer satisfaction by implementing new fueling procedures and improving station cleanliness.
- Conducted performance reviews for staff members, providing constructive feedback to enhance productivity and efficiency.
- Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections.
- Enhanced employee training programs to improve service quality, resulting in higher customer retention rates.
- Improved communication among team members by facilitating regular meetings and promoting open dialogue.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, minimizing waste from expired products or overstocking issues.
- Updated pricing structures in response to fluctuating market conditions, optimizing profitability while maintaining competitiveness within the industry.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Multi Purpose Clerk
Safeway
06.2021 - 08.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Glass Glazier
Miller Glass & Glazing
11.2019 - 05.2021
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Illustrated commitment to high standards of quality, accuracy and service.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
Warehouse Supervisor
Evergreen Janitorial Supply
09.2017 - 10.2019
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Started up and shut down processing equipment.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Supervised shipping and handling operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Maintained high levels of accuracy in daily operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Used warehouse management software to reconcile daily inventory.
Assistant Store Manager
Dollar General
07.2016 - 09.2017
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Dollar General
08.2013 - 07.2016
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Lead Sales Associate
Dollar General
02.2013 - 08.2013
- Processed and stocked merchandise in accordance with store standards.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained knowledge of current sales and promotions.
- Set and achieved company defined sales goals.
- Performed inventory control procedures to manage stock.
Sales Associate
Dollar General
09.2012 - 02.2013
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers and community to promote long term business growth.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Presented professional image consistent with company's brand values.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
El Dorado High School
Placerville, CA05.2012
Skills
- Calendar Management
- Stocking and Replenishing
- File and Database Management
- Safe Balancing
- Cash Handling
- Sales Expertise
- Peer Relationships
- Cash Register Operations
- POS Transactions
- Front-End Operations
- Customer Satisfaction
- Verbal and Writing Communication
Timeline
Fuel Station Manager
Safeway
08.2023 - Current
Multi Purpose Clerk
Safeway
06.2021 - 08.2023
Glass Glazier
Miller Glass & Glazing
11.2019 - 05.2021
Warehouse Supervisor
Evergreen Janitorial Supply
09.2017 - 10.2019
Assistant Store Manager
Dollar General
07.2016 - 09.2017
Assistant Store Manager
Dollar General
08.2013 - 07.2016
Lead Sales Associate
Dollar General
02.2013 - 08.2013
Sales Associate
Dollar General
09.2012 - 02.2013
High School Diploma -
El Dorado High School