Colby E. Lawson
Placerville,CA
Summary
Influential Multi Purpose Clerk with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in customer satisfaction. Recognized for dynamic work ethic and team player attitude.
Overview
13
13
years of professional experience
Work History
Fuel Station Manager
Safeway
Placerville, CA
08.2023 - Current
- Managed daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours and events.
- Conducted regular inspections of fuel pumps and equipment for maintenance needs.
- Analyzed sales data to identify trends, enhancing promotional strategies and offerings.
- Led initiatives to improve customer satisfaction scores through targeted training programs.
- Collaborated with vendors to negotiate pricing and terms for fuel supply contracts.
- Oversaw facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without sacrificing cost-efficiency measures like overtime reduction efforts.
- Managed daily operations for efficient fuel dispensing and inventory control, ensuring optimal performance.
- Reduced operating costs by negotiating contracts with vendors and streamlining the supply chain process.
- Monitored financial transactions for accuracy, preventing potential losses due to error or theft.
- Collaborated with corporate leadership on strategic initiatives aimed at expanding the company''s footprint within the region.
- Developed marketing strategies to drive foot traffic and increase sales of convenience store items.
- Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
- Implemented safety protocols to minimize risk of accidents and maintain a secure work environment.
- Increased customer satisfaction by implementing new fueling procedures and improving station cleanliness.
- Conducted performance reviews for staff members, providing constructive feedback to enhance productivity and efficiency.
- Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections.
- Enhanced employee training programs to improve service quality, resulting in higher customer retention rates.
- Improved communication among team members by facilitating regular meetings and promoting open dialogue.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, minimizing waste from expired products or overstocking issues.
- Updated pricing structures in response to fluctuating market conditions, optimizing profitability while maintaining competitiveness within the industry.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Multi Purpose Clerk
Safeway
Placerville, CA
06.2021 - 08.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Glass Glazier
Miller Glass & Glazing
Chico, CA
11.2019 - 05.2021
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Illustrated commitment to high standards of quality, accuracy and service.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
Warehouse Supervisor
Evergreen Janitorial Supply
Chico, CA
09.2017 - 10.2019
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Started up and shut down processing equipment.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Supervised shipping and handling operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Maintained high levels of accuracy in daily operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Used warehouse management software to reconcile daily inventory.
Assistant Store Manager
Dollar General
Magalia, CA
07.2016 - 09.2017
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Dollar General
Weaverville, CA
08.2013 - 07.2016
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Lead Sales Associate
Dollar General
Paradise, CA
02.2013 - 08.2013
- Processed and stocked merchandise in accordance with store standards.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained knowledge of current sales and promotions.
- Set and achieved company defined sales goals.
- Performed inventory control procedures to manage stock.
Sales Associate
Dollar General
Paradise, CA
09.2012 - 02.2013
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers and community to promote long term business growth.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Presented professional image consistent with company's brand values.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
El Dorado High School
Placerville, CA05.2012
Skills
- Calendar Management
- Stocking and Replenishing
- File and Database Management
- Safe Balancing
- Cash Handling
- Sales Expertise
- Peer Relationships
- Cash Register Operations
- POS Transactions
- Front-End Operations
- Customer Satisfaction
- Verbal and Writing Communication
Timeline
Fuel Station Manager
Safeway
08.2023 - Current
Multi Purpose Clerk
Safeway
06.2021 - 08.2023
Glass Glazier
Miller Glass & Glazing
11.2019 - 05.2021
Warehouse Supervisor
Evergreen Janitorial Supply
09.2017 - 10.2019
Assistant Store Manager
Dollar General
07.2016 - 09.2017
Assistant Store Manager
Dollar General
08.2013 - 07.2016
Lead Sales Associate
Dollar General
02.2013 - 08.2013
Sales Associate
Dollar General
09.2012 - 02.2013
High School Diploma -
El Dorado High School