Cole Akers
Alpheratta
Summary
Dependable team member with strong customer service skills and a proven ability to enhance guest experiences. Known for effective communication and problem-solving in fast-paced environments.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Adaptable and proactive professional with extensive experience in customer service and teamwork. Recognized for multitasking abilities and maintaining high standards of cleanliness and organization to support operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Member
AMC Theatres
Alpharetta, GA
11.2024 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Assisted in daily operations by maintaining cleanliness and organization of theater environments.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Adapted to fast-paced environments, prioritizing tasks to enhance overall guest experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cleaned auditoriums, restrooms and the lobby.
- Sold tickets, food and merchandise.
- Delivered food orders to people at their seat.
- Stocked food, supplies and merchandise,
Food Runner, Box-Office
Studio Movie Grill
Alpharetta, GA
10.2022 - 10.2024
- Delivered food orders promptly to ensure customer satisfaction and positive dining experiences.
- Assisted servers by coordinating timely food service during peak hours to maintain operational efficiency.
- Maintained cleanliness and organization of service areas, enhancing overall restaurant ambiance.
- Monitored inventory levels of dining supplies, notifying management of any shortages in a timely manner.
- Supported training of new food runners, fostering team cohesion and improving service quality.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Assisted with bussing tables and cleaning up spills.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted in training new food runners, improving team efficiency and service quality.
Team Member
Cinemark Theaters
Kirkland, WA
01.2021 - 07.2022
- Operated point-of-sale systems efficiently, ensuring accurate transactions for guests.
- Collaborated with team members to manage inventory levels and replenish supplies as needed.
- Supported movie screening processes by preparing auditoriums for guest arrivals promptly.
- Engaged with patrons to promote upcoming shows and special events effectively.
- Trained new staff on operational procedures and customer service standards consistently.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Increased sales through effective product placements and persuasive communication skills.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Operated register to process payments and collect cash payment for order totals.
- Assisted in daily operations by maintaining cleanliness and organization of theater environments.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Team Member
Regal Cinemas
Redmond, WA
09.2016 - 03.2020
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Reduced wait times for customers by implementing more efficient checkout process.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
No Degree - English
Bellevue College
Bellevue, Washington, WA04-2017
High School Diploma -
Newport High School
Bellevue, WA06-2016
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Clear communication
- Cash handling
- Cleaning
- Flexible schedule
- Money handling
- Organizing work stations
- Order preparation
- Team building
- Area and facility cleaning
- Willingness to learn
- Safety
- Teamwork
- Effective communication
- Professional and mature
- FLUENT IN English
- Dependability and reliability
- Multitasking Abilities
- Very strong can carry 50 pounds
Timeline
Team Member
AMC Theatres
11.2024 - Current
Food Runner, Box-Office
Studio Movie Grill
10.2022 - 10.2024
Team Member
Cinemark Theaters
01.2021 - 07.2022
Team Member
Regal Cinemas
09.2016 - 03.2020
No Degree - English
Bellevue College
High School Diploma -
Newport High School