Cole Alford
Lawrenceville,GA
Summary
Dynamic Parts Associate with a proven track record at Mountain Motorsports Mall of Georgia, adept in supply orders and enhancing sales training. Leveraged problem-solving skills and proficient software knowledge to streamline operations, achieving significant improvements in customer service. Excelled in team collaboration, fostering a results-driven environment.
Overview
7
7
years of professional experience
Work History
Parts Associate
Mountain Motorsports Mall of Georgia
11.2023 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts from various distributors to fulfill demands.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Golf Cart Attendant
The Legends at Chateau Elan
05.2017 - 09.2017
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Monitored pace of play, turf repairs and tee times for players.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
Education
Bachelor of Science - Sports Management
Kennesaw State University
Kennesaw, GA12.2023
Skills
- Report Generation
- Proficient in Excel
- Supply orders
- Team Collaboration
- Problem-solving skills
- Sales Training
- Verbal and written communication
Languages
Spanish
Elementary
Timeline
Parts Associate
Mountain Motorsports Mall of Georgia
11.2023 - Current
Golf Cart Attendant
The Legends at Chateau Elan
05.2017 - 09.2017
Bachelor of Science - Sports Management
Kennesaw State University
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