Experienced with client relationship management, enhancing customer satisfaction through personalized service and account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of excellent client retention and business development skills.
Overview
10
10
years of professional experience
Work History
Partner
Dryvebox
Houston, TX
04.2026 - Current
Implementing processes that will increase productivity across operations.
Collaborating with leadership and partners to align business objectives and drive results.
Expanding into new territories to grow future business.
Executing onsite events as scheduled.
Co-Owner
Aplin Homes
Lake Jackson, TX
01.2019 - Current
Managed day-to-day operations, ensuring smooth workflow and timely completion of tasks.
Collaborated with co-owner on strategic planning initiatives for long-term business success.
Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Sales Manager
Champion Delivery
Lake Jackson, Texas
01.2016 - 01.2019
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent follow-ups.