Cole Bowen

Over Six years of experience in guest services, with a strong focus on positive guest reflections and team performances. Proven ability to receive and implement constructive feedback, while also supporting team development through peer coaching and training. Experienced in guiding both new and current employees toward becoming more adaptable and efficient in their roles. Eager to contribute and exceed expectations in a professional environment.

• Conduct research on new developments and market trends within the D2D industry to expand product knowledge and provide subject matter expertise to potential customers.
• Build rapport and maintain strong client relationships to achieve a 70% repeat customer rate.
• Delivered education to potential sales prospects, greeted walk-in customers and appointment arrivals at the door, and exceeded monthly sales quotas by 15%-20%.
• Supported lead generation activities to gather customer email and telephone data, conducted cold calling, and followed-up on customers following sales consultations.

• Offer quick and reliable services to guests.
• Managing employees on shift.
• Making sure everyone is on task and doing their best work possible.
• Upsell and promote products and current deals.
• Teaching team members new skills to help better their work.
• Communicating with my higher ups and staff.
• Maintaining a clean building cleanliness to a professional standard.