Cole Britt
Bakersfield,CA
Summary
Dedicated crisis counselor skilled in mental health assessment, suicide prevention, and de-escalation techniques. Proven ability to develop personalized safety plans and support individuals in crisis.
Overview
4
4
years of professional experience
Work History
Crisis Counselor
Didi Hirsch
Remote
06.2025 - Current
- Provided crisis intervention support to individuals experiencing emotional distress.
- Facilitated group therapy sessions to promote peer support and coping strategies.
- Developed and implemented personalized safety plans for clients in crisis situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supported individuals dealing with mental health and emotional issues.
Crisis Counselor Volunteer
The Trevor Project Inc
Romote
09.2022 - 02.2025
- Provided emotional support to individuals in crisis, utilizing active listening techniques.
- Assisted in developing coping strategies tailored to individual needs and circumstances.
- Collaborated with team members to enhance crisis intervention protocols and best practices.
- Engaged in ongoing training sessions to improve skills and knowledge of mental health resources.
- Documented interactions accurately, ensuring confidentiality and adherence to organizational policies.
- Listened to clients' concerns and provided encouragement and support.
- Determined clients' risk of self-harm or other dangerous behaviors.
Education
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA05-2026
Bachelor of Arts - Psychology
National University
La Jolla, CA06-2029
Skills
- Child protection
- Inbound call management
- Patient confidentiality
- Youth engagement
- Crisis handling
- Documentation skills
- Substance abuse awareness
- Suicide prevention
- De-escalation techniques
- Behavioral health
- Mental health assessment
- Safety planning
- Empathy display
- Collaborative approach
- Boundary setting
- Veteran support
- Addiction recovery
- Grief counseling
- Eating disorders
- Homelessness assistance
- Peer support
- Autism spectrum
Timeline
Crisis Counselor
Didi Hirsch
06.2025 - Current
Crisis Counselor Volunteer
The Trevor Project Inc
09.2022 - 02.2025
Bachelor of Arts - Psychology
National University
Associate of Arts - Psychology
Bakersfield College