COLE CARRIGAN
Odessa,TX
Summary
Highly driven cybersecurity analyst seeking employment with a leading security systems company in the IT industry. Skills include consulting, troubleshooting, attention to detail, and critical thinking. Previous experience in network support operations for large-scale organizations, customer service centers, and customer relations provides additional versatility to excel in environments with new clients and colleagues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandise Execution Team Member
Home Depot
12.2024 - Current
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Assisted in training new employees on proper merchandise handling procedures, leading to reduced errors during stocking activities.
- Collaborated with team members to implement seasonal merchandising strategies for optimal sales performance.
- Facilitated smooth inventory transitions during seasonal changeovers, minimizing stock discrepancies and maximizing floor space utilization.
- Provided support during store resets, ensuring timely completion and minimal disruption to customers.
Freight Team Associate
Home Depot
05.2024 - 12.2024
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
Service Technician 1
VC3
01.2024 - 04.2024
- Installed and configured computer hardware, software, systems, networks, printers, and scanners
- Repaired and replaced equipment as necessary, potentially working with external suppliers
- Troubleshot offline file sync issues, DNS issues for domain-joined workstations (onsite and remote), missing/deleted email recovery, corrupted system files, and other applications
- Resolved inbound service issues, incidents, and requests, using an ITIL-founded triage model, providing technical support across the company
- Completed user account creations, workstation user profile setup, and terminations, mobile, server, and network device management, and mapping network drives
- Provided support, including procedural documentation and relevant reports
- Monitored and maintained computer systems and networks, ensuring they run efficiently
- Maintained security through access controls, backups, and firewalls
- Investigated spam/phishing emails, secured compromised email accounts, malware scan/removal
- Participated in the planning and implementation of new IT projects and initiatives
IT Technician
The Kent Companies
06.2023 - 10.2023
- Provided prompt and effective technical assistance to employees regarding hardware, software, and network-related issues.
- Facilitated the installation, configuration, and testing of software applications to multiple locations across several counties.
- Resolved troubleshooting issues to minimize downtime and optimize productivity.
- Ensured training to end-users as needed to ensure smooth adoption of new software.
- Collaborated with team members and vendors to expedite issue resolution.
Postal Support
United States Postal Service
10.2021 - 06.2022
- Arranged work areas in a timely manner, ensured all equipment locations, monitored flow of mail to ensure continuous feed, and organized separated mail.
- Prepared machine reports on time and used troubleshooting skills to clear out jams on heavy machinery.
- Ensured that mail was processed according to schedule, and run on time with attention to detail and accuracy.
Operations Administrator
FedEx Ground
06.2021 - 10.2021
- Performed clerical and administrative duties for the station, including linehaul, quality assurance, and customer service
- Increased quality assurance by 25% through data compilation and providing various regular and ad hoc reports to management for review and determination.
- Supported ability for timely delivery, mitigated loss, and damage by performing address reconciliation through various sources and ensuring packages are in good condition, contributing to a high level of customer satisfaction
- Tracked metrics and provided supported data for Independent Contractor productivity, settlements, and inquiries.
Package Handler
FedEx Ground
12.2019 - 06.2021
- Carried out the day-to-day tasks in a fast-paced, physically demanding environment, frequently lifting and moving heavy packages.
- Ensured that clients and customers received their packages on time and without damage.
- Developed, implemented, and communicated packing and delivery strategies to streamline work.
- Made daily contact with the customer base and built relationships with clients
- Communicated relevant information between department heads
- Reviewed instructions, managed merchandise, and physically delivered all packages for long hours
Education
No Degree -
Odessa College
Odessa, TX01.2025
Skills
- Help Desk Support
- Network Support
- Technical Support
- Software Trouble Shooting
- Operating Systems
- Customer Service
- Windows
- VPN
- Training and Mentoring
- Merchandise planning
- Product display
- Customer service
- Multitasking
Certification
- CompTIA Security+
- Pearson | Aug 2023
- CompTIA A+ Certification
- CCNA Certification
- Cisco | In Progress
- Oracle Database SQL
- Oracle | In Progress
Timeline
Merchandise Execution Team Member
Home Depot
12.2024 - Current
Freight Team Associate
Home Depot
05.2024 - 12.2024
Service Technician 1
VC3
01.2024 - 04.2024
IT Technician
The Kent Companies
06.2023 - 10.2023
Postal Support
United States Postal Service
10.2021 - 06.2022
Operations Administrator
FedEx Ground
06.2021 - 10.2021
Package Handler
FedEx Ground
12.2019 - 06.2021
No Degree -
Odessa College
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