Cole Chapin
Eugene,Oregon
Summary
Detail-oriented professional with expertise in customer service. Proven ability to adapt quickly to new challenges and environments. Experienced in handling escalations and managing projects effectively. Strong focus on accuracy and efficiency in all tasks.
Overview
10
10
years of professional experience
Work History
Coordination of Benefits
Pacific Source
Springfield, OR
07.2023 - Current
- Actioned medical claims processing, ensuring compliance with Medicaid, Medicare, and commercial coverage guidelines.
- Oversaw member benefit profile management to guarantee accuracy and timeliness of updates.
- Facilitated communication with carriers to obtain coordination information for members.
- Managed calls and emails from members and external carriers to ensure effective communication.
PSA TPA CS
Pacific Source
Springfield, Oregon
10.2022 - 06.2023
- Delivered comprehensive customer service for flexible spending accounts.
- Managed departmental email inbox to ensure prompt responses.
- Collaborated with HRA and HRE accounts to resolve client inquiries.
- Handled escalations effectively to maintain customer satisfaction.
Casino Project Coordinator
Royal Caribbean International
Springfield, OR
01.2020 - 08.2021
- Managed department inbox, ensuring timely responses and effective communication.
- Verified and processed commission reports totaling tens of millions monthly.
- Executed ship redeployments to enhance operational efficiency.
- Audit Reservations and Redemptions
- Regularly work within Excel.
- Manage the internal resource website.
- General Project Management.
STAR Agent
Royal Caribbean International
Springfield, OR
11.2016 - 01.2020
- Handled individual and group reservations efficiently to ensure client satisfaction.
- Managed escalations to resolve issues promptly and maintain service quality.
- Collaborated with high-value travel agents to enhance partnership effectiveness.
Medication Technician
Bayberry Commons
Springfield, Oregon
01.2016 - 10.2016
- Managed medication distribution for 50 seniors, ensuring strict adherence to prescriptions.
- Collaborated with facility nurse to uphold high standards of patient care.
- Coordinated medical appointments and transportation, improving access for seniors.
- Assisted the nurse with medical records and charting.
Education
High School Diploma -
Sheldon High School
Eugene, OR06-2008
Data Analytics -
Google Coursera
Skills
- Facets
- Microsoft Office
- Excel
- Customer service and support
- Escalations
- Claims processing
- Benefit management
- Data analysis
- Compliance auditing
- Flexible spending accounts
- Project management
Education and Training
true,other,other
Timeline
Coordination of Benefits
Pacific Source
07.2023 - Current
PSA TPA CS
Pacific Source
10.2022 - 06.2023
Casino Project Coordinator
Royal Caribbean International
01.2020 - 08.2021
STAR Agent
Royal Caribbean International
11.2016 - 01.2020
Medication Technician
Bayberry Commons
01.2016 - 10.2016
Data Analytics -
Google Coursera
High School Diploma -
Sheldon High School