Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cole Delorme-Heitkamp

Mandan,ND

Summary

Customer-focused worker with successful 13-year career in food industry, applying customer friendly experience in busy business environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Co-Manager of Hound Doggs Food Truck

Family Owned Business
05.2023 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Delivery Driver

Rice Bowl
03.2011 - 10.2023
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed on-time deliveries by choosing best and most efficient routes.

Mentor, At-Risk Youth

Youthworks
06.2009 - 08.2011
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Provided guidance on stress management and grounding techniques to reduce overwhelm.
  • Assisted youth with homework assignments, sports, and fitness, art and literacy.
  • Developed and led special events that increased decision making, problem-solving and good judgment.

Host

Applebee's Grill + Bar
01.2009 - 03.2011
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and assisted with busing tables

Education

High School Diploma -

Century High School
Bismarck, ND
05.2011

Skills

  • Cleaning and Sanitizing
  • Money Handling
  • Customer Relations
  • Drawer Balancing
  • Cash Register Operation
  • Product Restocking
  • Time Management Skills
  • Conflict Resolution
  • Cash Handling and Management

Certification

Peer Mentor, Youthworks - 2009

Timeline

Co-Manager of Hound Doggs Food Truck

Family Owned Business
05.2023 - Current

Delivery Driver

Rice Bowl
03.2011 - 10.2023

Mentor, At-Risk Youth

Youthworks
06.2009 - 08.2011

Host

Applebee's Grill + Bar
01.2009 - 03.2011

High School Diploma -

Century High School
Cole Delorme-Heitkamp