Cole Delorme-Heitkamp
Mandan,ND
Summary
Customer-focused worker with successful 13-year career in food industry, applying customer friendly experience in busy business environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Co-Manager of Hound Doggs Food Truck
Family Owned Business
05.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Delivery Driver
Rice Bowl
03.2011 - 10.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
Mentor, At-Risk Youth
Youthworks
06.2009 - 08.2011
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Developed and led special events that increased decision making, problem-solving and good judgment.
Host
Applebee's Grill + Bar
01.2009 - 03.2011
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and assisted with busing tables
Education
High School Diploma -
Century High School
Bismarck, ND05.2011
Skills
- Cleaning and Sanitizing
- Money Handling
- Customer Relations
- Drawer Balancing
- Cash Register Operation
- Product Restocking
- Time Management Skills
- Conflict Resolution
- Cash Handling and Management
Certification
Peer Mentor, Youthworks - 2009
Timeline
Co-Manager of Hound Doggs Food Truck
Family Owned Business
05.2023 - Current
Delivery Driver
Rice Bowl
03.2011 - 10.2023
Mentor, At-Risk Youth
Youthworks
06.2009 - 08.2011
Host
Applebee's Grill + Bar
01.2009 - 03.2011
High School Diploma -
Century High School