Summary
Overview
Work History
Education
Accomplishments
Affiliations
Timeline
Generic

Cole Dixon

Brookeville,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Dive Coach

Manor Country Club
Rockville, MD
05.2023 - Current
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.

Customer Service Representative

Winter City Lights
Olney, MD
12.2022 - Current
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained work area and kept cash drawer organized.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Welcomed customers, offering assistance to help find store items.

Customer Service Representative

Field of Screams MD
Olney, MD
10.2016 - Current
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Landscaper

Sheridan Gardens Detox
Damascus, MD
06.2022 - 08.2023
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Ensured proper disposal of all waste generated from job sites.
  • Trimmed or edged around flower beds, walks, or walls.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Answered customer questions regarding care and general knowledge of landscape.

Athletic Event Staff Member

Legacy Lacrosse
Richmond, VA
07.2022 - 07.2023
  • Communicated effectively with athletes, coaches, parents, and staff members regarding event related matters.
  • Responded quickly to emergency situations by following established protocols.
  • Troubleshooted technical problems associated with audio and visual equipment.
  • Maintained records of all game results, scores, statistics, and standings.
  • Resolved customer service issues promptly while providing excellent customer care.
  • Managed registration process for athletes at sporting events.

Server

Route 108 BBQ
Ashton, MD
06.2020 - 07.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees on restaurant procedures and plating techniques.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Delivery Driver

Angelos Pizza
Rockville , MD
06.2021 - 10.2021
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Presented order bills and collected payments for deliveries.
  • Utilized street maps to plan and determine most efficient routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Transported and safely delivered items to prevent damage or loss.

Education

High School Diploma -

The University of Tennessee - Knoxville
Knoxville, TN
11-2026

Accomplishments

  • I received honor roll all four years of highschool
  • I was a three sport highschool varsity athlete for every year of highschool. I quickly established myself as a leader, and a caring teammate.
  • I set the all time leading goals scored for my highschool lacrosse team.

Affiliations

  • Multi-sport athlete throughout my my whole life
  • Worked many different jobs (Server, Coach, Landscaper, Delivery driver, Customer Service Rep)

Timeline

Dive Coach

Manor Country Club
05.2023 - Current

Customer Service Representative

Winter City Lights
12.2022 - Current

Athletic Event Staff Member

Legacy Lacrosse
07.2022 - 07.2023

Landscaper

Sheridan Gardens Detox
06.2022 - 08.2023

Delivery Driver

Angelos Pizza
06.2021 - 10.2021

Server

Route 108 BBQ
06.2020 - 07.2022

Customer Service Representative

Field of Screams MD
10.2016 - Current

High School Diploma -

The University of Tennessee - Knoxville

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Cole Dixon