Cole Fullmer
La Marque
Summary
Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FOH Manager
Palmetto Osteria/Basin Bistro
Galveston, TX
01.2025 - 02.2026
- Oversaw daily front-of-house operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on hospitality standards and best practices for service excellence.
- Implemented training programs to enhance team efficiency and improve service delivery.
- Developed schedules to optimize labor resources while maintaining peak operational efficiency.
- Developed training programs for staff on wine selection and customer service techniques.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Assistant Manager
1817 Steak & Seafare
Galveston, Texas
05.2024 - 01.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Efficiently managed inventory levels by ordering supplies as needed from vendors.
Lead Server
Sippin On Sunshine
Galveston, Texas
02.2024 - 04.2024
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening.
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction.
- Contact and meet with wine reps for tastings and event coordinations.
- Created full wine list and chose out all wines being served in restaurant.
- Assist with bartending, expediting, and food running as needed.
- Assist management with opening and closing.
Senior Wildland Firefighter
USFS
Detroit, Oregon
04.2020 - 12.2023
- Efficient with daily operations on engines, volume, and centrifugal pumps.
- Searched and extinguished burning materials by moving dirt and applying water.
- Efficiently performed daily personal maintenance of fire tools and fire engines.
- Assisted on project work with chopping brush, felling hazard trees, bucking, limbing, girdling, and stacking sticks for burn operations.
- Successfully managed IC5 incidents as a qualified and trainer.
- Efficient with programming and cloning handheld and vehicle radios.
- Successfully operated as FFT1 trainee on numerous incidents and obtained my FFT1 certificate.
- Served as lookout on campaign fires and became efficient with spinning weather, considering rate of spread, and evaluating when/if the fire would reach crews working the line.
- Assisted with training opportunities for new employees throughout the fire season.
- Efficient with communicating when speaking with crew mates and adjoining forces on large fires.
- Assisted crew mates with the process of entering work hours on EAuth and the use of fire-related websites to obtain important information.
Tasting Room/Kitchen Manager
Sentivo Vineyards & Winery
Somerset, CA
09.2017 - 04.2020
- Open/close tasting room, count drawer and divvy tips to co-workers.
- Assist on scheduling for all employees and helped with assigned duties.
- Pour wine and cook food for special events.
- Coordinate weddings and other vineyard activities/events with owners and clients.
- Prepare food for daily operational periods and make sure everything is stocked.
- Present vineyard wine to other establishments for purchase.
- Maintaining proper cleanliness of tasting room and kitchen area.
- Help owners with landscaping work, upkeep of vineyard grounds.
- Established procedures for tracking inventory of wines, merchandise, and supplies in the tasting room.
Server/Wine Room Assistant
The Bridges At Rancho Santa Fe
Rancho Santa Fe, CA
02.2015 - 04.2017
- Monitor Dining room and services to ensure optimal guest experience.
- Answer customer inquires on menu items.
- Retain expert knowledge of appropriate wine selection to increase sales.
- Memorize and enter orders into system for transmittal to kitchen staff.
- Assist with covering weekly bar duties.
- Prepare for upcoming party and events.
- Commended for expert wine knowledge and confidence in product pairings.
- Ensured all guest requests are fulfilled within a timely manner while maintaining efficiency levels.
Server/Busser
Tierra Sur
Oxnard, CA
09.2012 - 01.2015
- Greeted guests and made suggestions for menu and wine selections when asked.
- Managed refills of bread and drinks.
- Provided table side wine service as needed.
- Organize tables efficiently and quietly to provide a clean dining experience.
- Setup and breakdown parties, events, and weddings.
- Help prepare food for special events.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
Server
Guava Beach Bar and Grill
Mission Beach, CA
04.2015 - 04.2017
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Education
Certification - Wildland Firefighting
Sierra College
Rocklin, CA04-2020
Skills
- High-Volume Dining
- Quality Control
- Food Sales and Promotion
- Wine Pairings
- Wine Service
- Team leadership
- Guest relations
- Training and mentoring
- Cellar management
- Wine tasting events
Certification
- TABC Certificate
- Food Handle Certificate
Timeline
FOH Manager
Palmetto Osteria/Basin Bistro
01.2025 - 02.2026
Assistant Manager
1817 Steak & Seafare
05.2024 - 01.2025
Lead Server
Sippin On Sunshine
02.2024 - 04.2024
Senior Wildland Firefighter
USFS
04.2020 - 12.2023
Tasting Room/Kitchen Manager
Sentivo Vineyards & Winery
09.2017 - 04.2020
Server
Guava Beach Bar and Grill
04.2015 - 04.2017
Server/Wine Room Assistant
The Bridges At Rancho Santa Fe
02.2015 - 04.2017
Server/Busser
Tierra Sur
09.2012 - 01.2015
Certification - Wildland Firefighting
Sierra College