Annabelle Parsons
Katy,TX
Summary
Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Recognized for maintaining high food safety standards and fostering a welcoming atmosphere, ensuring guest satisfaction and loyalty. Committed to upholding the highest standards of hospitality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FOH Manager
Dish Society
11.2024 - 12.2025
- Executed daily front-of-house operations to ensure exceptional guest experiences.
- Managed a team of 25 to ensure quality service
- Monitored inventory, placed supply orders, and controlled operational costs
- Implemented upselling and promotional strategies to drive revenue
- Reported labor, controlled costs, and reduced waste
- Continuously touched tables to maintain guest retention and satisfaction
- Ensured compliance with sanitation and safety regulations
- Coordinated shift procedures such as floor planning and team positioning
- Managed front-of-house operations to ensure exceptional guest experiences.
Supervisor/ Head of Training
Abuelo's Mexican Restaurant
05.2024 - 11.2024
- Handled guest complaints in a professional manner, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Updated corporate training content to ensure consistency among new hires.
- Provided hands-on training to new employees and trainers.
- Evaluated trainees after each training shift to monitor the effectiveness of training.
- Continually motivated and mentored fellow teammates.
Server/Bartender
Abuelo's Mexican Restaurant
10.2022 - 05.2024
- Served private dining events for large parties of up to 50 people.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained high level of focus in fast paced environments to ensure all guests enjoyed their dining experience.
- Kept an impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety
Bartender
Fleming's Prime Steakhouse & Wine Bar
03.2022 - 10.2022
- Utilized extensive wine menu to make proper pairing recommendations to guests
- Provided up-scale, fine dining atmosphere for every guest in fast-paced bar
- Assisted servers with specialty drink orders by preparing on-demand items
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Prepared specialty beverages efficiently in fast-paced environment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/ Bartender
Outback Steakhouse
02.2015 - 11.2021
- Verified identification and age requirements of customers
- Mixed traditional and creative cocktails
- Processed payment from customers
- Opened and kept track of tabs throughout shift
- Cleaned glasses and bar utensils
- Built and maintained relationships with regular customers to create a welcoming atmosphere.
Education
High School Diploma -
Windfern High School
Houston, TX06.2015
Skills
- Teamwork and Professionalism
- Flexible and Adaptable
- High-Volume Dining
- Exceptional Hospitality
- Attention to Detail
- Food Safety Standards
- Training and Coaching
- Staff Management
- Espresso Machine Operation
- Liquor and Wine Knowledge
- Wine Service
Certification
- TABC Training - 04/2026
- Texas Food Manager Certification - 12/2029
Timeline
FOH Manager
Dish Society
11.2024 - 12.2025
Supervisor/ Head of Training
Abuelo's Mexican Restaurant
05.2024 - 11.2024
Server/Bartender
Abuelo's Mexican Restaurant
10.2022 - 05.2024
Bartender
Fleming's Prime Steakhouse & Wine Bar
03.2022 - 10.2022
Server/ Bartender
Outback Steakhouse
02.2015 - 11.2021
High School Diploma -
Windfern High School