Cole Godfrey
Huntersville,NC
Summary
High-performing Salesforce Administrator with extensive experience managing large-scale, complex Salesforce Implementations and managing multiple priorities with a positive attitude. Mastery in declarative automation, troubleshooting, and database configuration and design. Smart and committed to staying up-to-date with new technologies and advancements. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Technical Consultant
CDI LLC
02.2023 - 02.2024
- Utilized Salesforce Developer tooling (VS Code, Gitlab, Gearset, and custom CI/CD pipeline) to collaborate with other technical consultants & developers to deliver incremental releases to clients.
- Ensured client satisfaction by developing comprehensive training materials and conducting personalized training sessions.
- Contributed to successful system migrations by meticulously implementing, testing, and iterating on project requirements for approximately 30+ projects concurrently.
- Enhanced Salesforce system efficiency by optimizing business processes using Salesforce flow builder.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, issues, and enhancements.
Quality Assurance Lead
CDI LLC
08.2021 - 02.2023
- Kept scripts and test cases updated with current requirements.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Completed in-depth usability testing on Apex code features as well as declarative Salesforce solutions.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with Salesforce Developers and Technical Consultants to resolve bugs caught during QA testing.
Assistant Director of Admissions
Lebanon Valley College
01.2020 - 08.2021
- Head facilitator, and interviewer, for the Full Tuition Allwein Scholarships.
- Leader of the Valley Ambassador tour guides (55), including yearly recruiting, hiring, training, developing,
mentoring, and creating the campus experience. - Built custom Salesforce Reports and Dashboards to identity areas for improvement in application processing, workflows, and territory management.
- Implemented a Salesforce solution to automate text/email messages to prospective students to ensure a higher application success rate.
- Salesforce Platform Power User for the Admissions Office. Responsible for identifying areas for improvement and communicating requirements to a Salesforce Administrator, and training all admissions staff on new features.
Admissions Counselor
Lebanon Valley College
06.2017 - 12.2019
- Maintained up to date records in CRM and routine reports related to recruitment, projections, conversions,
special reports, personal schedule, travel itineraries, and travel expense reports. - Managed a recruitment territory/population in Delaware and New Jersey.
- Contacted, visited, and informed prospective students and families about the college’s programs, culture,
mission, vision, campus life, athletics, opportunities, outcomes, etc.
Education
MBA - Business Administration And Management
Lebanon Valley College
Annville05.2019
Bachelor of Science - Business Administration
Lebanon Valley College
Annville, PA05.2017
Skills
- Salesforce Analytics
- Continuous Process Improvement
- Salesforce Configuration
- AppExchange Integration
- Nonprofit Success Pack
- Security management
- Process Automation
- JIRA
- GitHub collaboration
- Cross-Functional Collaboration
- Workflow Automation
- Software Testing and Validation
Certification
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Timeline
Salesforce Technical Consultant
CDI LLC
02.2023 - 02.2024
Quality Assurance Lead
CDI LLC
08.2021 - 02.2023
Assistant Director of Admissions
Lebanon Valley College
01.2020 - 08.2021
Admissions Counselor
Lebanon Valley College
06.2017 - 12.2019
MBA - Business Administration And Management
Lebanon Valley College
Bachelor of Science - Business Administration
Lebanon Valley College
Similar Profiles
Karen RaymondKaren Raymond
Salesforce Software Engineer at CDI LLCSalesforce Software Engineer at CDI LLC
Siva Kumar Naik KaramseSiva Kumar Naik Karamse
Business Process Analyst at CDI LLCBusiness Process Analyst at CDI LLC
Ashley RoseAshley Rose
Billing Specialist (contract) at CDI, LLCBilling Specialist (contract) at CDI, LLC