Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Goodwin

Tech analyst
Tahlequah,Oklahoma

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Tech analyst

Provalus
08.2024 - Current
  • Assisted with deployment issues by clarifying user questions and identifying problems.
  • Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
  • Provided technical and functional recommendations based on project requirements.
  • Tested modified programs to correct adverse impacts on programs or systems operations.

Team Member

Taco Bell
12.2018 - Current
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Trained new team members by relaying information on company procedures and safety requirements.

Agent

Everise
02.2023 - 08.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Cook

Mazzios
11.2020 - 11.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.

Education

No Degree - IT Technician

Indian Capital Technology Center - Bill Willis/Tahlequah
Tahlequah, OK
04.2022

High School Diploma -

Tahlequah High School
Tahlequah, OK
04.2020

Skills

  • Heavy Lifting
  • Safety Understanding
  • Staff Training
  • Product Knowledge
  • Team Member Motivation
  • Equipment Maintenance
  • Technical Support
  • Stocking and Replenishing
  • Account Management
  • Cooperative Relationships
  • Computer Skills

Willingness to Learn

Timeline

Tech analyst

Provalus
08.2024 - Current

Agent

Everise
02.2023 - 08.2024

Cook

Mazzios
11.2020 - 11.2022

Team Member

Taco Bell
12.2018 - Current

No Degree - IT Technician

Indian Capital Technology Center - Bill Willis/Tahlequah

High School Diploma -

Tahlequah High School

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Cole GoodwinTech analyst