Cole Hollingsworth
Carrollton,TX
Summary
Experienced Front-End Developer with a passion for learning new technologies, expanding into back-end development, API integration, and Salesforce solutions. Proficient in C#, AI-driven tools like IBM Watson AssistantX, and full-stack development.
Dedicated to nonprofit work through CoffeeForTheHomeless.com and SingleShoeDrop.com, supporting communities in need.
Overview
16
16
years of professional experience
Work History
Front End Developer & AI Manager
Patriot Mobile
10.2023 - Current
- Watson AssistantX and Watson Discovery Certified, with expertise in NLP, AI, and Watson Assistant models.
- Spearheaded the entire UI development, utilizing CSS, JavaScript, and Bootstrap, and created a custom CSS library to enhance efficiency and consistency.
- Managed 1,000+ partner pages within WordPress, seamlessly integrating WordPress CMS with an MVC project to deliver a cohesive digital experience.
- Developed custom plugins to optimize performance and interoperability, enabling seamless communication between Cloudflare servers, WordPress, and MVC architecture.
- Led the development and management of Patriot Pal, an AI-powered chatbot built with IBM WatsonX, integrating it with:SMS Gateway for real-time messaging
Microsoft Teams and other Microsoft applications through cross-department collaboration
Web and other critical platforms to enhance user engagement and support
- Contributed to .NET solutions for the client-facing website and spearheaded the modernization of front-end technologies for the Patriot Mobile account portal.
- Developed and enhanced the Blazor-based account management application, empowering users to manage accounts, view bills, and make payments efficiently.
Lead Web Dev
Health and Human Services (Contract)
04.2019 - Current
- End-to-end product development, from conceptualization to enhancement, delivering features adopted by 200,000+ users.
- Expertise in DNS management and domain configuration, ensuring seamless website deployment and performance.
- Designed and developed microsites, integrated Google Analytics and gtag scripts for multiple government health clinics, leveraging jQuery, JavaScript, HTML, PHP, and WordPress.
- Developed and optimized the Einstein chatbot for Salesforce, implementing a "Low Code" AI solution that streamlined appointment scheduling and call routing for patients during COVID-19.
- Built AI-driven automation to help patients efficiently schedule calls and appointments through chatbots, improving accessibility and reducing call center congestion.
- Managed web servers for 50+ sites using WP Engine, ensuring uptime, performance, and security.
- Developed a department intranet, facilitating internal communication and resource sharing.
- Created dialogue scripting for landing pages and brand pages, ensuring consistent messaging across all call centers.
Web Developer & Marketing Assistant
Solutions Advisors Retirement Group
08.2022 - 08.2023
- End-to-end product development, from conceptualization to enhancement, delivering features adopted by 200,000+ users.
- Designed and developed microsites, Google Analytics integrations, and gtag scripts for multiple government health clinics.
- Utilized jQuery, JavaScript, HTML, PHP, and WordPress to build and optimize web solutions.
- Developed the logic and nodes for a 'Low Code' AI chatbot (Einstein), seamlessly integrating it with Salesforce for multiple clinic websites.
- Managed web servers for over 50 sites on WP Engine, ensuring optimal performance and security.
- Built and maintained a department intranet, improving internal communication and resource sharing.
- Created dialogue scripting for landing pages and brand pages, ensuring consistent messaging across all call centers.
Contact-AI Solutionist
IBM/Aperia
10.2021 - 11.2022
- Early contributor to Watson Assistant and WatsonX, playing a pivotal role in shaping AI-driven customer service solutions. Surfaced 1 million documents.
- Developed a front-end tool enabling knowledge champions to train AI models by incorporating customer service feedback into the internal knowledge base, improving accuracy and response quality.
- Engaged as an AI Solutions Engineer, contracted to enhance JSON orchestration for automating:IVR (Interactive Voice Response) systems, streamlining call center workflows.
Chat systems, optimizing conversational AI interactions.
Watson Discovery and Watson Assistant, surfacing relevant information in real-time for customer support teams. - Bridged AI and human expertise, ensuring seamless integration of structured and unstructured data to refine Watson-powered solutions for enterprise use.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Owner/Developer- Free Lance
ColeTek
04.2016 - 03.2020
- Developed and designed over 45 projects in WordPress, Joomla, and Drupal websites for various corporations in Dallas & Fort Worth
- Incorporated AI solutions for various companies using Tidio chat system and Zen desk
Sales and Support Engineer
Apple
01.2009 - 01.2011
- Apple Sales and Support team member during the early days of the iPhone era.
- Part of the first campaign to sell iPhones and software online via chat, pioneering digital sales and real-time customer engagement.
- Played a role in transforming how Apple engaged with customers online, setting the foundation for future digital sales strategies.
- Worked indirectly with Steve Jobs, as he and his team visited our office, sharing insights and reinforcing Apple’s vision for innovation and customer experience.
- Gained firsthand exposure to Apple’s high standards for sales, support, and user experience, shaping a deeper understanding of technology-driven customer engagement.
Education
MASTERS IN PUBLIC ADMIN - nonprofit, startups
University of Texas At Arlington
Texas01.2019
Skills
- Waston Assistant/ Discovery
- Apex
- Software testing
- Front End Development
- Visualforce
- Website analytics tools
- Lightning Components
- UI/UX design
- User research
- Php
- JavaScript
- Html
- CSS
- Bootstrap
- Python
- C#
- net
- Restful APIs
- API integration
- Post methods
- Get methods
- Version control
- GitHub
- CPanel
- Azure
- WordPress server administration
- Server security
- Monitoring
- DNS management
- Domain configuration
- Problem-solving
- Troubleshooting
- Chatbots
- Natural language understanding
- Contextual Awareness Management
- Slot filling
- net
- AI
- Machine learning principles
- Code debugging
- Full software development lifecycle
- Debugging proficiency
- User testing
- Usability testing
- Web performance optimization
- Performance optimization
- Critical thinking
- CSS proficiency
- Jira and confluence
- Javascript
- Attention to detail
- Team collaboration
- CMS platforms
- Wordpress
- HTML
NCAA division 1 athlete
I wont over 65 races in high school and college. Anything from the 400meter to the 10k in track and cross country.
Timeline
Front End Developer & AI Manager
Patriot Mobile
10.2023 - Current
Web Developer & Marketing Assistant
Solutions Advisors Retirement Group
08.2022 - 08.2023
Contact-AI Solutionist
IBM/Aperia
10.2021 - 11.2022
Lead Web Dev
Health and Human Services (Contract)
04.2019 - Current
Owner/Developer- Free Lance
ColeTek
04.2016 - 03.2020
Sales and Support Engineer
Apple
01.2009 - 01.2011
MASTERS IN PUBLIC ADMIN - nonprofit, startups
University of Texas At Arlington
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