Cole Howell
Flint
Summary
Dynamic professional with a proven track record at HotRod Hail, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective communication and quality inspections. Adept at collaborating with teams to streamline processes, ensuring operational efficiency while maintaining a positive attitude in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Team Member
Chic-Fil-A
- Assisted customers with orders, ensuring a positive dining experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to achieve daily service goals efficiently.
- Operated kitchen equipment safely while adhering to food safety standards.
- Prepared food items according to company recipes and quality standards.
- Adapted quickly to changing priorities during peak service hours.
- Trained new team members on operational procedures and customer service techniques.
R&I Technician
HotRod Hail
Lubbock, TX
05.2024 - Current
- Operated tools for repairing hail damage on vehicles.
- Assisted in assessing vehicle damage and determining repair strategies.
- Maintained organized work area to enhance safety and efficiency.
- Collaborated with team members to streamline repair processes.
- Supported quality control initiatives by conducting routine inspections and maintaining accurate records on findings.
Sales Representative
HotRod Hail
05.2024 - 03.2026
- Engaged customers to understand needs and recommended appropriate steps to ensure to proper claim and policy order.
- Managed product demonstrations and provided detailed information to potential costumers.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly, improving overall service experience.
- Conducted follow-up communications with clients to build relationships and encourage repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Lifeguard
Holiday Inn Club Vacations Resort
Flint, TX
05.2023 - 05.2025
- Monitored pool area to ensure guest safety and compliance with resort policies.
- Responded swiftly to emergencies, performing rescues and administering first aid as needed.
- Conducted regular safety inspections of pool facilities and equipment to maintain operational standards.
- Educated guests on pool rules and best practices for water safety and enjoyment.
- Collaborated with team members to maintain cleanliness and organization of pool area.
- Assisted in training new lifeguards on emergency procedures and safety protocols.
- Implemented proactive measures to prevent accidents, ensuring a safe environment for all guests.
- Participated in regular drills to enhance readiness for emergency situations and improve response times.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Kings Academy Christian School
Tyler, TX05.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Cash handling
- Flexible schedule
- Product knowledge
- Complaint resolution
- Continuous development
- Quality inspections
Timeline
R&I Technician
HotRod Hail
05.2024 - Current
Sales Representative
HotRod Hail
05.2024 - 03.2026
Lifeguard
Holiday Inn Club Vacations Resort
05.2023 - 05.2025
Team Member
Chic-Fil-A
High School Diploma -
Kings Academy Christian School