Cole Mansius
Provo,United States
Summary
Enthusiastic individual skilled in outside services, adept at fostering positive guest interactions and relationships. Successfully supported special events, ensuring seamless execution and satisfaction among participants. Highly organized and adaptable, with a keen focus on maintaining safety and operational protocols in all tasks. Passionate about creating memorable experiences, driving guest engagement to new heights. Always looking for small ways to improve my efficiency, work ethic and customer service skills. I always keep a positive attitude no matter what circumstances or problems may arise.
Overview
6
6
years of professional experience
Work History
Outside Services
Riverside Country Club
Provo, UT, United States
09.2025 - Current
- Coordinated events and activities with team members, increasing guest engagement and satisfaction.
- Supported special events, facilitating successful execution and enhancing guest experiences.
- Assisted guests with needs and inquiries, ensuring positive experiences through exceptional customer service.
- One way I took my customer service and engagement to the next level to ensure members and guest received the best experience possible, leading up to the Country Clubs biggest member-guest event called the Mulligan, I memorized all of the members names and their guests names so that when the tournament came, I knew all of the 200 players participating by their first and last name, and it led to me being able to create a countless number of genuine connections that made people feel like they were loved, welcomed, and at home.
Grounds Crew
Timpanogos Golf Club
Provo, UT, United States
05.2025 - 08.2025
- Operated various groundskeeping equipment, including lawn mowers, trimmers, and blowers, adhering to safety protocols.
- Conducted regular inspections of grounds and landscaping to identify and address maintenance needs promptly.
Customer Service
Hobbytown
Kennewick, WA, United States
11.2024 - 04.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Developed and maintained strong relationships with customers to foster loyalty and ensure satisfaction.
Crew Member
McDonald's
Kennewick, WA, United States
09.2020 - 02.2023
- Resolved customer inquiries and complaints promptly to enhance customer satisfaction.
- Provided excellent customer service to ensure a positive dining experience for all patrons.
- Maintained cleanliness and organization of the work area, adhering to sanitation standards.
Education
Associate's Degree - History Education
Utah Valley University
Orem, UT04-2028
High School Diploma - undefined
Kamiakin High School
Kennewick, United States01-2023
Skills
- Organizational skills
- Friendly, positive attitude
- Adaptability
- Relationship Building
- Safety Protocols
- Team Collaboration
- Customer Engagement
- Dependable and responsible
- Calm under pressure
- Going above and beyond
Timeline
Outside Services
Riverside Country Club
09.2025 - Current
Grounds Crew
Timpanogos Golf Club
05.2025 - 08.2025
Customer Service
Hobbytown
11.2024 - 04.2025
Crew Member
McDonald's
09.2020 - 02.2023
High School Diploma - undefined
Kamiakin High School
Associate's Degree - History Education
Utah Valley University