Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

COLE MCCARTHY

SCOTTSDALE,AZ

Summary

Customer Service professional with over 6 years of experience in diverse roles, including civilian EMT, firefighting and technical service, demonstrating strong communication and resource management skills. Adept at conflict mediation and team building, with a proven track record in enhancing operational efficiency and customer satisfaction. Eager to leverage adaptability and creative thinking in a dynamic customer service environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CIVILIAN EMT

Arizona Fire and Medical Authority
Sun City West, AZ
02.2025 - Current
  • Provided emergency care at the scene of an accident or other medical incident.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Performed daily inspections of ambulance, medical equipment, and station facilities.
  • Cleaned and sanitized ambulance and supplies between calls.
  • Provided local community members with first aid, CPR, and safety knowledge.

WILDLAND FIREFIGHTER

US Forest Service
Mesa, AZ
08.2020 - 09.2024
  • Two fire seasons on Mesa Interagency Hotshot Crew, running a chainsaw, and navigating to remote areas on wildland fires
  • Operate Type 6 engine to manage complex wildfires using diverse tools and methods
  • Utilize firing equipment for prescribed burns, contributing to successful fire management
  • Adhere to fire safety protocols, ensuring team safety in challenging environments
  • Lead complex wildfire operations, implementing strategic fire management techniques and ensuring team safety in challenging environments

SERVICE TECHNICIAN

AZ Oasis Pools
Chandler, AZ
10.2022 - 02.2023
  • Weekly pool maintenance, equipment maintenance, equipment repairs, drain and acid wash pools
  • Perform filter cleans on a variety of pool filtration systems
  • Diagnose and fix equipment such as: pool pumps, vacuums, water-level valves, spa lights
  • Diagnosed and resolved issues with various pool equipment, applying technical expertise to maintain water quality and system efficiency
  • Streamlined maintenance processes, reducing service time while maintaining high-quality standards for pool upkeep and equipment performance

Education

FIRE SCIENCE -

Mesa Community College
Mesa, AZ
05.2015

Skills

  • Customer Relations
  • Effective Communication
  • Detail-Oriented Approach
  • Collaborative Teamwork Skills
  • Adaptability
  • Resource management
  • Conflict mediation
  • Strong Work Ethic
  • Creative thinking

Certification

  • NREMT
  • AZ State EMT
  • Fire I&II

Timeline

CIVILIAN EMT

Arizona Fire and Medical Authority
02.2025 - Current

SERVICE TECHNICIAN

AZ Oasis Pools
10.2022 - 02.2023

WILDLAND FIREFIGHTER

US Forest Service
08.2020 - 09.2024

FIRE SCIENCE -

Mesa Community College

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