Matalyn Higley
Lenexa-Lenexacitycenterar,KS
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Civilian Specialist Supervisor
Johnson County Sheriff Office
Olathe, KS
10.2022 - Current
- Generated reports to track performance metrics of team members.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Conducted regular meetings with staff to review progress and address any concerns.
- Coordinated and managed various programs or projects to achieve established objectives.
- Managed and resolved incidents according to service agreements.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Supervised dynamic external partner project collaborations.
- Monitored operations and reviewed records and metrics to understand company performance.
- Audited company's legal documents to verify compliant policies and procedures.
Civilian Specialist
Johnson County Sheriff Office
Olathe, KS
01.2019 - 10.2024
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Balanced competing priorities through deliberate project and time management practices.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Summer Associate
AmeriCorps VISTA
Atwood, KS
07.2018 - 09.2018
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Transported patients safely to social activities and doctors appointments.
Disability Services Student Worker
Butler County Community College
El Dorado, KS
08.2015 - 05.2018
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
- Provided guidance to new students transitioning into college life through mentorship programs.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Provided technical support and instructional assistance to help students succeed.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Psychology
Fort Hays State University
Hays, KS12-2022
Associate of Science - Elementary Education
Butler County Community College
El Dorado, KS05-2018
Skills
- Customer Relations
- Management collaboration
- Documentation Management
- Relationship Building
- Multitasking
- Team Collaboration
- Goal Setting
- Problem-solving abilities
- Adaptability and Flexibility
- Professional Demeanor
- Adaptability
- Teamwork and Collaboration
- Active Listening
- Change Management
Certification
- CPR Certified
Languages
English
Professional
Affiliations
- Photography
Timeline
Civilian Specialist Supervisor
Johnson County Sheriff Office
10.2022 - Current
Civilian Specialist
Johnson County Sheriff Office
01.2019 - 10.2024
Summer Associate
AmeriCorps VISTA
07.2018 - 09.2018
Disability Services Student Worker
Butler County Community College
08.2015 - 05.2018
- CPR Certified
Bachelor of Science - Psychology
Fort Hays State University
Associate of Science - Elementary Education
Butler County Community College
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