Cole Metz
Keller,TX
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
2
2
years of professional experience
Work History
Technician
Discount Tire
07.2023 - 10.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Sales Associate
Jabo's Ace Hardware
07.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Lot Associate
Home Depot
05.2021 - 06.2022
- Cleaned parking lot to provide clean and orderly environment.
- Assisted customers with unloading and loading material to and from vehicles.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Cleared parking lot by collecting shopping carts to place in proper storage area.
- Maintained proper number of shopping carts in entrance of storefront.
- Performed tasks and errands in store to support supervisor.
Education
Associate - Automotive/Diesel
Universal Technical Institute
Irving, TX04.2025
High School Diploma -
Timber Creek High School
Fort Worth, TX05.2023
Skills
- Environmental Compliance
- System Troubleshooting
- Cost Control
- System Installation
- Blueprint Reading
- Equipment Maintenance
- OSHA Compliance
- Quality Control
- Multitasking and Organization
- Preventive Maintenance
- Information Tracking
- Issue Resolution
- Mechanical Aptitude
Timeline
Technician
Discount Tire
07.2023 - 10.2023
Sales Associate
Jabo's Ace Hardware
07.2022 - 03.2023
Lot Associate
Home Depot
05.2021 - 06.2022
Associate - Automotive/Diesel
Universal Technical Institute
High School Diploma -
Timber Creek High School
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