Cole Neis
Sturgeon Bay,WI
Summary
Adaptable worker meets changing work demands and requirements with ease. Motivated Golf Shop Attendant with excellent customer service and interpersonal communication skills. Familiar with new golf industry products, apparel and trends. Frequently acknowledged for handling tense situations and customer complaints with professionalism. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
3
3
years of professional experience
Work History
Golf Shop Attendant
Cherry Hills Golf and Lodge
Sturgeon Bay, WI
05.2024 - Current
- Managed the daily operations of a golf shop, including sales and customer service.
- Provided excellent customer service by resolving customer inquiries promptly and professionally.
- Researched new products and services to keep up with trends in the golf industry.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
Golf Intern
Geneva National Resort & Club
Lake Geneva, WI
05.2022 - 09.2023
- Greeted guests upon arrival to ensure a positive experience.
- Provided customers with information regarding fees, services, and amenities.
- Answered incoming calls from members and patrons to answer questions or provide assistance.
- Managed inventory of golf supplies such as clubs, balls, tees, gloves.
- Processed payments for green fees, carts rentals, range tokens.
- Oversaw daily activities of golf staff, including training and performance management.
- Resolved customer complaints in a timely manner to maintain high levels of service quality.
- Cultivated relationships with members, guests, sponsors, and other stakeholders involved in the golf business.
Grounds Crew Member
Camelot Golf Club
Lomira, WI
05.2021 - 08.2021
- Performed regular maintenance of grounds, including mowing, trimming, edging, pruning, and planting.
- Assisted in the installation of new landscaping features such as trees, shrubs, and flower beds.
- Operated light construction equipment such as tractors, mowers, blowers, trimmers and other power tools.
- Collaborated with other crew members to complete large-scale projects efficiently.
Education
Bachelor of Science - Golf Enterprise Managment
University of Wisconsin - Stout
Menomonie, WI12-2023
Skills
- Communication abilities
- POS System Operation
- Cash Handling
- Inventory Management
- Task Prioritization
- Problem-solving aptitude
- Product ordering
- Training staff
- Beverage knowledge
- Bar Management
- Supervisory Experience
- Customer Relationship Building
Timeline
Golf Shop Attendant
Cherry Hills Golf and Lodge
05.2024 - Current
Golf Intern
Geneva National Resort & Club
05.2022 - 09.2023
Grounds Crew Member
Camelot Golf Club
05.2021 - 08.2021
Bachelor of Science - Golf Enterprise Managment
University of Wisconsin - Stout
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