- I enjoy helping others and giving back to the community
- Enjoy participating in any athletic activities for overall physical and mental well-being
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering with my sorority Chi Omega
- Gym Workouts
- Adventure Travel
Jaycee Patterson
Bowling Green,KY
Summary
Proven performer at Olde Stone Country Club, adept in golf product knowledge and fostering strong customer relationships. Excelled in enhancing shop efficiency and boosting sales through expert merchandise promotion, demonstrating a proactive mindset and exceptional communication skills. Achieved significant customer satisfaction and repeat business, contributing to a welcoming and professional golfing environment.
Overview
2
2
years of professional experience
Work History
Golf Shop Attendant
Olde Stone Country Club
02.2023 - Current
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Boosted sales revenue by effectively promoting golf shop merchandise and services to customers.
- Increased repeat business through building rapport with customers, remembering preferences and offering personalized recommendations for products or services.
- Maintained a safe work environment by adhering to all safety protocols and reporting any potential hazards or issues to management promptly.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Consistently met or exceeded sales goals by utilizing upselling and cross-selling techniques when appropriate.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Golf Course Attendant
Olde Stone Country Club
02.2023 - Current
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Observed guests for proper use of equipment and respectful behavior on property.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
Education
Bachelor of Science - Sports And Fitness Administration
Southern Illinois University, Carbondale
Carbondale, IL05-2027
Bachelor of Science - Business Administration And Management
Western Kentucky University
Bowling Green, KY05-2027
Skills
- Maintaining store appearance
- Golf lesson coordination
- Bag storage organization
- Proactive mindset
- Communication abilities
- Scheduling flexibility
- Driving Range Supervision
- Reliable and Responsible
- Register Opening and Closing
- Strong Communication and Interpersonal Skills
- Gift Card Transactions
- Cash handling proficiency
- Golf course familiarity
- Golf product knowledge
Interests
Extracurricular activities
Division 1 Soccer Athlete
Chi Omega Sorority
Intramural Sports @WKU
Volunteer at Help office and McNeil Elementary
National Honor Society
Timeline
Golf Shop Attendant
Olde Stone Country Club
02.2023 - Current
Golf Course Attendant
Olde Stone Country Club
02.2023 - Current
Bachelor of Science - Sports And Fitness Administration
Southern Illinois University, Carbondale
Bachelor of Science - Business Administration And Management
Western Kentucky University
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