Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Cole Nordstrom

Thornton,CO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am well-versed in many fields, and I will give my effort to complete any job.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Dicks Sporting Goods
Thornton, CO
10.2021 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Developed and implemented strategic plans to achieve company objectives.
  • Recruited and trained new employees to meet job requirements.

Bikes & Fitness Lead

Dicks Sporting Goods
Thornton, CO
01.2024 - 10.2024
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Assisted in developing training materials related to new products or services being released.
  • Recorded all customer interactions into the database system accurately and completely.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Performed regular follow-up calls to check on customer satisfaction levels.

Education

Bachelor of Science - Computer Information Systems

Metropolitan State University of Denver
Denver, CO
05-2027

Metropolitan State University of Denver
Denver, CO

Skills

  • Technical documentation
  • Customer service
  • Problem-solving
  • Team collaboration
  • Verbal and written communication
  • Product knowledge
  • Time management
  • Ticket management
  • Workflow management
  • Call management
  • Excellent communication
  • Sales support

Affiliations

  • I play Ice Hockey one a week!
  • I love computers
  • I enjoy anything that has gears! Bikes, Cars, etc.
  • I can code in Python, HTML, and some Java Script

Timeline

Bikes & Fitness Lead

Dicks Sporting Goods
01.2024 - 10.2024

Customer Support Specialist

Dicks Sporting Goods
10.2021 - Current

Bachelor of Science - Computer Information Systems

Metropolitan State University of Denver

Metropolitan State University of Denver

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