Microsoft 365 Applications, Sales Portals, Linux
Cole Northway
San Antonio,TX
Summary
Dedicated and detail-oriented professional from San Antonio, currently pursuing a Cybersecurity Certificate to enhance my expertise in the rapidly evolving tech landscape. With a strong foundation in technology and a natural aptitude for problem-solving, I excel in both independent and collaborative environments. My excellent social skills enable me to communicate complex technical concepts clearly and effectively, fostering teamwork and building strong relationships. Committed to continuous learning and driven by a passion for cybersecurity, I am eager to contribute to innovative solutions that enhance organizational security and resilience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stuffed Burritos
Stuffed Burritos
09.2024 - Current
- Reviewed orders by inspecting labeling, packaging, and contents.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
- Assembled packages according to meet specific customer requirements.
- Completed all orders within established time frames to support timely deliveries.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Doordash
Doordash
11.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sprouts Farmers Market
Sprouts Farmers Market Inc.
05.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Boost Mobile
Boost Mobile
10.2019 - 11.2020
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
The Hut Diner
The Hut Diner
11.2019 - 06.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Pancake Joes
Pancake Joes
06.2018 - 04.2019
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
Science
Northwest Vista College
San Antonio, TX05.2021
Skills
- Load Planning
- Cyber Technologies
- Communication
- Team Work
- Time Management
- Persuasion
- Hard Working
- Dedicated
Certification
TABC and Food Handlers Licenses
Cyber
Currently working towards the CompTIA A+ and Network + certifications as well as other supporting certifications later down the road.
Software
Timeline
Stuffed Burritos
Stuffed Burritos
09.2024 - Current
Doordash
Doordash
11.2021 - Current
Sprouts Farmers Market
Sprouts Farmers Market Inc.
05.2021 - 01.2022
The Hut Diner
The Hut Diner
11.2019 - 06.2020
Boost Mobile
Boost Mobile
10.2019 - 11.2020
Pancake Joes
Pancake Joes
06.2018 - 04.2019
Science
Northwest Vista College
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