Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordayna Lealao Taiao

Sacramento

Summary

Accomplished Ramp Supervisor with a proven track record at Southwest Airlines, enhancing operational efficiency and safety compliance. Expert in FAA regulations and adept at leading teams to exceed performance goals. Demonstrated ability to streamline processes, achieving a significant reduction in aircraft turnaround time. Renowned for dependability and exceptional problem-solving skills, ensuring seamless ground operations.

Overview

12
12
years of professional experience

Work History

Lead Ramp Agent

American Airlines
07.2015 - 09.2021
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
  • Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
  • Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
  • Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
  • Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
  • Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Guided aircraft into and out of parking positions using hand signals.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Connected electrical power unit and hoses to aircraft.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Ramp Agent

Ground Aviation Transportation
09.2012 - 06.2015
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.

Ramp Supervisor

Southwest Airlines
09.2021 - Current
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Maintain accurate records of all ramp activities for reporting purposes.
  • Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
  • Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
  • Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Evaluated performance, set schedules and coached ramp agents on work areas.
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
  • Led continuous improvement initiatives for ramp processes, identifying opportunities for cost savings and improved efficiency.
  • Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
  • Maintained documentation, completed shift paperwork, and submitted information for team payroll.
  • Created load plans and performed calculations to prepare for assigned flights.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
  • Completed aircraft reset functions, such as cabin service, refueling, and cargo actions to meet departure schedules.
  • Developed comprehensive training programs for new hires to ensure consistent performance across the team.
  • Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.

Education

High School Diploma -

Armijo High School
Fairfield, CA
06.2011

Skills

  • Ramp service
  • Ground operation
  • Safety management
  • FAA regulations
  • Weather monitoring
  • Flight scheduling
  • Airport security
  • De-icing procedures
  • Airline coordination
  • Dependable and responsible
  • Team leadership
  • Safety procedures compliance
  • Ramp security
  • Safety procedures
  • Deicing of aircraft
  • Problem-solving
  • Hazardous materials
  • FAA compliance
  • Task delegation
  • Operational efficiency
  • Ground operations
  • Incident reporting
  • Load planning
  • Work coordination
  • Load planning support
  • Fueling operations
  • Schedule coordination
  • Load planning assistance
  • Daily assignments
  • Airside safety
  • Marshaling aircraft
  • Pushback and towing
  • Weight/balance loading
  • Live cargo handling
  • Baggage management
  • Hazardous materials handling
  • Cargo equipment operation
  • Freight handling
  • Cargo handling
  • Load planning communication
  • Equipment inspection
  • Inclement weather tolerance
  • Weight and balance determination
  • Security awareness
  • Aviation regulations
  • Aircraft safety checks
  • TSA collaboration
  • Aircraft towing
  • Security compliance
  • Excellent communication
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Arrival/departure procedures
  • Security processes

Timeline

Ramp Supervisor

Southwest Airlines
09.2021 - Current

Lead Ramp Agent

American Airlines
07.2015 - 09.2021

Ramp Agent

Ground Aviation Transportation
09.2012 - 06.2015

High School Diploma -

Armijo High School

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Jordayna Lealao Taiao