Cole Peerman
Boonville,USA
Summary
Highly motivated team leader with 10+ years of experience leading teams and optimizing operations in fast-past environments. Proven track record in quality assurance, training, and compliance, ensuring adherence to industry standards. Skilled in analyzing complex data to resolve underpaid claims and enhance revenue cycle management.
Overview
17
17
years of professional experience
Work History
Team Lead
Firstsource
11.2024 - 07.2025
- Lead team of multi-disciplinary professionals by fostering an environment of open communication and collaboration, leading to increase team productivity and morale
- Enhance team capabilities by providing coaching and development for team members, achieving performance goals
- Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations
Sr Underpayment Analyst
HCA
04.2024 - 10.2024
- Analyzes and resolves underpaid claims from various payer products
- Articulates contracts to representatives from healthcare payer companies
- Identifies payer company trends and communicates to the supervisor for further escalation
- Contacts payer companies and initiates requests for payment
Hosp Bill Audit Coordinator
HCA
06.2023 - 04.2024
- Analyze and approve audit requests received from payers.
- Interact with payor to resolve concerns related to coordination of audit requests.
- Maintain tracking of audits and coordinate obtaining the medical record for the auditor.
Filling Machine Operator
Reckitt
06.2021 - 05.2023
- Assisting in performance of machine startups, shutdowns and line clearances, and keeping machine downtime to a minimum
- Performing visual inspections at the beginning of each shift and at intervals throughout shift.
Team Lead
Firstsource
07.2017 - 06.2021
- Lead team of multi-disciplinary professionals by fostering an environment of open communication and collaboration, leading to increase team productivity and morale
- Enhance team capabilities by providing coaching and development for team members, achieving performance goals
- Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations
Front Office Coordinator
ProgressiveHealth Rehab
01.2016 - 07.2017
- Convert incoming referrals to scheduled visits
- Manage daily therapist schedules to facilitate targeted patient care time targets
- Verify insurance coverage and clearly explain to patient
Location Manager
Hook’s Oxygen & Medical Equipment
07.2015 - 09.2015
- Accountable for the financial and operational performance of the location
- Manages inventory to ensure levels are met and company assets are monitored
- Makes sure location personnel completes necessary training to perform assigned duties
- Works with sales representatives to develop and maintain key referral sources
Office Manager
Boonville Chiropractic
10.2014 - 07.2015
- Ensure adherence to quality standards
- Monitor budget to ensure that staying in revenue guidelines
- Responsible for recruitment process to ensure that most qualified candidates are chosen
Patient Service Coordinator
Advanced Pain Care Clinic
07.2014 - 10.2014
- Adherence to quality standards and proper procedures.
- Implement departmental policies and service standards in conjunction with management.
- Ensure that patient concerns get resolved in a professional and efficient manner.
Business Office Administrator
Golden Living Center
03.2014 - 06.2014
- Communicate with families to obtain required documentation for Medicaid enrollment
- Submitting appropriate Medicaid forms to ensure reimbursement from state
- Monitoring resident finances to ensure that balance is appropriate for Medicaid
Call Center Supervisor
Ascension
03.2008 - 01.2014
- Discuss job performance problems with employees to identify causes and to work on resolution
- Train employees in job duties or arrange for training
- Responsible for recruitment process to ensure that most qualified candidates are chosen
- Investigate patient complaints and follow up to ensure satisfactory resolution.
Education
Bachelor of Science - Health Service Administration
USI
Evansville, INSkills
- Customer relationship management
- Performance coaching
- Claim analysis
- Quality control
- Process improvement
- Revenue cycle management
- Team leadership
Timeline
Team Lead
Firstsource
11.2024 - 07.2025
Sr Underpayment Analyst
HCA
04.2024 - 10.2024
Hosp Bill Audit Coordinator
HCA
06.2023 - 04.2024
Filling Machine Operator
Reckitt
06.2021 - 05.2023
Team Lead
Firstsource
07.2017 - 06.2021
Front Office Coordinator
ProgressiveHealth Rehab
01.2016 - 07.2017
Location Manager
Hook’s Oxygen & Medical Equipment
07.2015 - 09.2015
Office Manager
Boonville Chiropractic
10.2014 - 07.2015
Patient Service Coordinator
Advanced Pain Care Clinic
07.2014 - 10.2014
Business Office Administrator
Golden Living Center
03.2014 - 06.2014
Call Center Supervisor
Ascension
03.2008 - 01.2014
Bachelor of Science - Health Service Administration
USI