Cole Perez
Stockholm,NJ
Summary
Qualified front of house manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Senior Manager
The Cheesecake Factory
04.2020 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs for staff, improving service quality and employee retention.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decision-making initiatives.
- Mentored junior managers, fostering professional growth and enhancing team performance standards.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Evaluated hiring, firing, and promotions requests.
- Trained and mentored kitchen staff on food preparation techniques and menu execution.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Passionate about learning and committed to continual improvement.
Lead Bartender
The Cheesecake Factory
03.2018 - 04.2020
- Supervised bar operations, ensuring compliance with health and safety standards.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Managed inventory control, optimizing stock levels and minimizing waste through efficient ordering practices.
Wait Staff Member
The Cheesecake Factory
11.2017 - 03.2018
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Trained new staff on menu offerings and service protocols to enhance team performance.
Restaurant Waiter
Buffalo Wild Wings
11.2015 - 11.2017
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Efficiently processed food and beverage orders using point-of-sale systems for accuracy.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Trained new team members on restaurant procedures and service standards for consistency.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Wait Staff Member
Cedar Crest Nursing Home
07.2014 - 11.2015
- Fostered positive relationships with regular patrons, enhancing loyalty.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for guest
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree - Criminal Justice
County College of Morris
Randolph Township, NJ01-2016
High School Diploma -
Jefferson Township Highschool
Oak Ridge, NJ01-2015
Skills
- Cross-functional team coordination
- Team development
- Decision-making
- Multitasking
- Computer skills
- Corporate communications
- Effective team collaboration
- Work Planning and Prioritization
- Customer service
- Schedule oversight
Timeline
Senior Manager
The Cheesecake Factory
04.2020 - Current
Lead Bartender
The Cheesecake Factory
03.2018 - 04.2020
Wait Staff Member
The Cheesecake Factory
11.2017 - 03.2018
Restaurant Waiter
Buffalo Wild Wings
11.2015 - 11.2017
Wait Staff Member
Cedar Crest Nursing Home
07.2014 - 11.2015
No Degree - Criminal Justice
County College of Morris
High School Diploma -
Jefferson Township Highschool