Cole Perry-Turner
San Tan Valley,AZ
Summary
Experienced assistant manager with a strong background in store operations, team leadership, customer service, and safety compliance. Skilled in coaching staff, resolving issues, and keeping daily workflow efficient.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Discount Tire
Tempe, Arizona
09.2024 - Current
- Supervised store operations at Discount Tire, supporting daily sales and service flow.
- Coached team members on tire installation, rotation, balancing, and customer service.
- Managed customer concerns, resolving issues with clear communication and professionalism.
- Reviewed inventory levels, ordered tires, and organized stockroom merchandise.
- Enforced safety standards across sales floor, service bays, and work areas.
- Trained staff on point-of-sale procedures, payment handling, and transaction accuracy.
- Supported store managers with opening, closing, and daily operational checks.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Technician
Discount Tire
Maricopa, Arizona
06.2022 - 09.2024
- Mounted and installed tires using Discount Tire service equipment and hand tools.
- Balanced wheels and set tire pressure for smoother vehicle operation.
- Balanced wheels and adjusted tire pressure to support smooth vehicle performance.
- Inspected tires, wheels, and vehicles for wear, damage, and safety to ensure customer safety.
- Rotated tires and completed flat repairs following shop procedures.
- Removed and replaced defective components to ensure vehicle safety.
- Maintained clean work areas and organized tools to enhance workflow efficiency in service bays.
- Followed safety standards while lifting, moving, and servicing customer vehicles.
- Supported team members with tire changes and inspections to streamline shop operations. with tire changes, inspections, and shop workflow.
Education
High School Diploma -
Maricopa High School
Maricopa, AZ06-2023
Skills
- Point of sale
- Inventory management
- Inventory control
- Store operations
- Retail operations
- Safety compliance
- Customer service
- Sales reporting
- Sales analysis
- Sales enhancement
- Automotive servicing
- Operations coordination
- Operational strategy
- Staff training
- Training and orientation
- Team supervision
- Employee supervision
- Task delegation
- Conflict resolution
- Team leadership
- Team collaboration
- Team building
- Team motivation
- Coaching and mentoring
- Employee engagement
- Talent development
- Clear communication
- Communication skills
- Customer rapport
- Customer relations
- Customer satisfaction
- Problem solving
- Decision making
- Multitasking and organization
- Workload management
- Attention to detail
- Reporting skills
- Compliance
- Policy enforcement
- Cost control
- Brand promotion
- Training orientation
- Goal setting
- Closing oversight
- Strategic planning
- Motivation strategies
- Safety compliance
- Staff management
- Employee supervision
- Problem-solving
- Staff development
- Sales reporting
- Team leadership
Timeline
Assistant Manager
Discount Tire
09.2024 - Current
Technician
Discount Tire
06.2022 - 09.2024
High School Diploma -
Maricopa High School