Cole Platts
Grand Forks
Summary
Offering solid foundation in technology and proactive approach to learning and development in IT environments. Brings keen aptitude for network administration and cybersecurity, ensuring ability to quickly grasp complex technical concepts. Ready to use and develop troubleshooting and system optimization skills as an IT Specialist for Customs and Border Protection in Portal, ND
Overview
2
2
years of professional experience
Work History
IT Specialist
North Dakota Army National Guard
04.2024 - Current
- Managed IT infrastructure to ensure operational readiness and reliability of communication systems.
- Provided technical support for hardware and software issues, enhancing user experience across the organization.
- Executed system upgrades and patches, improving security protocols and overall system performance.
- Collaborated with team members to troubleshoot network connectivity issues, ensuring minimal downtime for users.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in managing and updating a secret network with multiple users.
- I have assisted and completed several help desk tickets.
Online Picker
Lowe's
04.2024 - Current
- Select and gather products accurately to fulfill customer online orders.
- Collaborated with team members to optimize order picking processes for efficiency.
- Utilized handheld devices to scan items, ensuring accurate inventory management.
- Assisted customers inside the store while pulling products for online orders.
- Work and Assisted Customer Service.
- Provided exceptional customer service by addressing inquiries regarding online orders promptly.
Education
High School Diploma -
Central High School
Grand Forks, ND05-2023
Skills
- Customer service
- Problem resolution
- IT infrastructure management
- Team collaboration
- Adaptable to change
- Basic math proficiency
Accomplishments
- Graduated as an honor graduate from Fort Eisenhower after completing AIT
Timeline
IT Specialist
North Dakota Army National Guard
04.2024 - Current
Online Picker
Lowe's
04.2024 - Current
High School Diploma -
Central High School