Cole Preston
Valders,WI
Summary
Dedicated professional with a background in logistics and customer operations, effective at managing competing priorities and ensuring accuracy in high-pressure environments. Demonstrated ability to resolve time-sensitive issues while coordinating workflow across teams. Aiming for a role in operations or project coordination to leverage strong organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Bartender / Server / Assistant Manager / Host / Kitchen Expo
Lake Street Cafe
Elkhart Lake, WI
01.2015 - Current
- Advanced through multiple roles, assuming leadership responsibilities in high-volume customer operations to enhance service delivery.
- Trained and supervised staff, coordinating daily workflow, scheduling, inventory, and service priorities to optimize team performance.
- Resolved customer concerns professionally and communicated with coworkers to keep operations organized during busy periods.
- Balanced multiple competing tasks, ensuring accuracy and service standards while maintaining attention to detail during peak periods.
Logistics Account Executive
Total Quality Logistics (TQL)
Milwaukee, WI
09.2025 - 05.2026
- Coordinated freight shipments and daily logistics activity, ensuring timely communication with customers, carriers, and internal teams to meet deadlines.
- Managed multiple accounts and shipments simultaneously, balancing changing priorities, deadlines, and service needs in a fast-paced environment.
- Resolved transportation issues by identifying problems, communicating next steps, and coordinating solutions across multiple parties.
- Collaborated across teams to provide updates, resolve issues, and drive priorities toward successful completion.
- Maintained accurate shipment, customer, pricing, and transaction information in CRM. Supporting streamlined logistics processes.
Bank Teller
UW Credit Union
Madison, WI
08.2021 - 08.2023
- Processed high-volume financial transactions, ensuring accuracy and integrity to enhance member trust and satisfaction.
- Assisted members with account management and loan inquiries, providing clear communication to support informed financial decisions.
- Followed credit union policies, privacy requirements, and federal financial regulations while protecting confidential member information.
- Organized work environment to support team efficiency and compliance., contributing to team accuracy and compliance essential for delivering high-quality service.
Caregiver
Helping Hands Community Options
Manitowoc, WI
06.2020 - 08.2021
- Maintained detailed records and followed established procedures and compliance standards to ensure accountability and accuracy in client care.
- Communicated clearly with clients and interdisciplinary teams, documenting relevant information to enhance collaborative care.
- Handled sensitive client information with strict discretion to uphold confidentiality and trust.
Education
B.S. - Political Science, Liberal Studies
University of Wisconsin-Whitewater
Whitewater, WI05-2025
A.A. - Liberal Arts
Madison Area Technical College
Madison, WI05-2023
Skills
- Client relationship management
- Workflow coordination
- Operational support
- Deadline management
- Task management
- Problem analysis
- Record maintenance
- Interdepartmental communication
ADDITIONAL EXPERIENCE
- The Cheesecake Factory | Server | Honolulu, HI | 2022-2024
- Target | Team Member | Madison, WI | 2024-2025
Timeline
Logistics Account Executive
Total Quality Logistics (TQL)
09.2025 - 05.2026
Bank Teller
UW Credit Union
08.2021 - 08.2023
Caregiver
Helping Hands Community Options
06.2020 - 08.2021
Bartender / Server / Assistant Manager / Host / Kitchen Expo
Lake Street Cafe
01.2015 - Current
B.S. - Political Science, Liberal Studies
University of Wisconsin-Whitewater
A.A. - Liberal Arts
Madison Area Technical College