Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Generic

Cole Shoemaker

Los Angeles,California

Summary

Dynamic IT Support Specialist with a proven track record at GoodSuite, adept in Microsoft 365 administration and end-user support. Skilled in troubleshooting and user account management, I excel in enhancing system efficiency and user satisfaction. My proactive approach and strong communication skills drive successful onboarding and training initiatives.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

IT Support Specialist

GoodSuite
Chatsworth, CA
02.2024 - Current
  • Conducted training sessions for end users on effective use of new systems and technologies.
  • Investigated system errors to identify root causes and implement effective solutions.
  • Created user accounts, established permissions, and monitored system security protocols.
  • Installed operating systems, applications, patches, and updates as required.
  • Delivered Tier 1 IT support for hardware and software to local and remote company personnel.

Content & Social Media Manager

Self Employed
Washington DC, DC
05.2020 - 01.2024
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Used editing and graphic design tools to create content and visuals for social channels.

Data Entry Administrator

Skilled Wound Care
Santa Monica, CA
03.2021 - 03.2021
  • Maintained confidentiality of all patient-related information according to HIPAA regulations.
  • Identified errors in medical forms or documents and corrected them accordingly.
  • Updated patient profiles with latest laboratory results or other changes in medical history.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
01-2017

Skills

  • Microsoft 365 administration
  • Device setup and configuration (Intune)
  • End-user support for applications
  • Troubleshooting device and software
  • User account management (Entra)
  • Remote/Onsite onboarding assistance

Certification

  • CompTIA Security+ Issued Aug 2023 · Expires Aug 2026 Credential ID 4XFKCYZQNFF41L5E
  • Microsoft Certified: Azure Fundamentals
  • FCA - Fortigate 7.4 Operator

Timeline

IT Support Specialist

GoodSuite
02.2024 - Current

Data Entry Administrator

Skilled Wound Care
03.2021 - 03.2021

Content & Social Media Manager

Self Employed
05.2020 - 01.2024

Bachelor of Science - Communications

Arizona State University

Accomplishments

  • GoodSuite Founders Award 2024

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Cole Shoemaker